eBay

raphael@ebay.com · ‎10-07-2015

Hello everyone,

Welcome to our weekly session. As usual, I'll be around for most of the day and possibly until tomorrow.

Here are the issues I am currently tracking:

UPC codes suddenly not recognized on live listings (mjwl2006)

And the issues for which I have had news:

Notifications reappearing in the header (pocomocomputing) - Fixed
Full shipping FVF charged on combined orders with discounted shipping (dutchman48) - The billing team is investigating on this.
Listings allowed to go live without a photo (rose-dee) - This is a known bug that is being worked on.
SYI stripping the weight off when switching back to USD on an item that was originally in USD and set up with calculated shipping (block36) + stripping Item Specifics when attempting to update Handling price or time - bug has been logged and work has begun.
SYI preventing relist and Sell Similar if the original listing had a non compliant photo (pierrelebel) - problem has been identified and I am engaging with the relevant team to address.

dutchman48 · ‎10-07-2015

raphael@ebay.com wrote:
@dutchman48 wrote:
Hi Raphael
Are the new listing quotas posted in announcements this month permanent or just an incentive for the holidays. That is 20 + 20 will now be 50 and store from 150 to 200 listings. The announcement as usual was not very clear.

Also the time frame which is the 15th instead of 1st. Will we get our normal quota until the 15th and then a new quota for the rest of the month and what happens on Nov 1?
As far as I know, it's a permanent change, until the next update.

EDIT: The free listing cycle isn't moving to the 15th of the month. You are still going to get X free listings per calendar month. The new system starts on Oct 15th, all this means is that if you had 12 free listings used out of 20 on Oct 14th, you'll have 12 used out of 50 on the 15th.

Raphael

This is off the .com boards. Quite a different story

@labs118 wrote:
Hi Jeff & Griff
Under my store promotional offers the dates read

Start: 10/01/15 00:00:00 PDT
End: 10/14/15 23:59:59 PDT

For both my fixed price & auction style.
Does this mean it starts a whole new cycle on 10/15 starting me at 200 fixed price & 100 auction style. Or just adding 50 to fixed & allowing me to list my
auctions in fashion & collectibles of my remaining auctions I have left.
Thanks

Hello,

Yes, you will have a brand new allotment starting October 15 - effectively restarting the monthly allotment. This means that you have more free listings than normal in October if you have already used your allotment before October 15. Important to note, this new allotment will only apply to affected areas (Non-stores, Basic Store subscriber's fixed price allotment, and for all Store subscriber's, the auction-style allotment for collectibles and fashion categories).

Thank you for selling on eBay.

Marci

amya4295 · ‎10-07-2015

Thank you for the information.

dmil8030 · ‎10-08-2015

Hello,

I am wondering if it would it be possible to get some clarification regarding ebay's return policy, specifically about

who pays return shipping.

From the ebay help pages about items that don't match the description (Not As Described), it says:

"A full refund is one that covers the cost of the item and original shipping"

http://pages.ebay.ca/help/buy/item-not-received.html#doesntmatch

Similarly, when we click on ebay's Money Back Guarantee info page, we are told in loud bold letters:

"If the item isn't exactly what you ordered, eBay will make it right by covering your purchase price

plus original shipping,"

and also that,

"if return shipping is not payable by the seller in accordance with their return policy, the costs of

returning the item are your responsibility".

http://pages.ebay.ca/ebay-money-back-guarantee/

And as for items that are sent via the GSP, from that page we are told:

"when returning a Global Shipping Program item, ...You won't receive a refund for the international

shipping cost and import charges that were paid to the shipping center".

Not from the seller, understandably, but there is no mention about having to chase down those reimbursements.

We are further reminded that,

"The returns policy specified by your Seller in his/her listing ... will apply to your purchase of the GSP Item",

implying that the seller's personal return policy supersedes any general policy stated by ebay.

Moreover, we then read that,

"For GSP Items ... that you return to your Seller, you will not be eligible for, and you will not receive, a

refund of any Program Fees that you paid to Pitney Bowes and Pitney Bowes will not be responsible

for shipping the GSP Item back to your Seller."

Understandably, -- it should not be up to PB to pay all those return fares.

http://pages.ebay.ca/shipping/globalshipping/buyer-tnc.html

Yet after all this, we discover the seemingly contradictory information that,

"When an item is returned to the seller ...The cost of return shipping is the seller's responsibility."

and further down again,

"The cost of return shipping for an item that is not as described is the seller's responsibility and if an

eBay-generated return shipping label is used for the return, the return shipping label cost is placed on

the seller's invoice."

http://pages.ebay.ca/help/policies/money-back-guarantee.html#description

Perhaps where an item is clearly "not as described", such as a blue shirt arriving when a red one was ordered,

that is clearly a seller error. But what about an item that simply does not fit, where a buyer insists the item is

a smaller size than what was stated (where the size is difficult to discern)? Or where a buyer maintains that a

blue shirt ordered looked like periwinkle in the listing but in real life is more like teale?

If ebay has to get involved in every return, that will be awfully expensive.

So the question is,

Who really pays return shipping and what specifically should members here tell others who post seeking assistance

about returns?

raphael@ebay.com · ‎10-08-2015

@dutchman48 wrote:

raphael@ebay.com wrote:

@dutchman48 wrote:

Hi Raphael

Are the new listing quotas posted in announcements this month permanent or just an incentive for the holidays. That is 20 + 20 will now be 50 and store from 150 to 200 listings. The announcement as usual was not very clear.

Also the time frame which is the 15th instead of 1st. Will we get our normal quota until the 15th and then a new quota for the rest of the month and what happens on Nov 1?

As far as I know, it's a permanent change, until the next update.

EDIT: The free listing cycle isn't moving to the 15th of the month. You are still going to get X free listings per calendar month. The new system starts on Oct 15th, all this means is that if you had 12 free listings used out of 20 on Oct 14th, you'll have 12 used out of 50 on the 15th.

Raphael

This is off the .com boards. Quite a different story

@labs118 wrote:

Hi Jeff & Griff
Under my store promotional offers the dates read

Start: 10/01/15 00:00:00 PDT
End: 10/14/15 23:59:59 PDT

For both my fixed price & auction style.
Does this mean it starts a whole new cycle on 10/15 starting me at 200 fixed price & 100 auction style. Or just adding 50 to fixed & allowing me to list my
auctions in fashion & collectibles of my remaining auctions I have left.
Thanks

Hello,

Yes, you will have a brand new allotment starting October 15 - effectively restarting the monthly allotment. This means that you have more free listings than normal in October if you have already used your allotment before October 15. Important to note, this new allotment will only apply to affected areas (Non-stores, Basic Store subscriber's fixed price allotment, and for all Store subscriber's, the auction-style allotment for collectibles and fashion categories).

Thank you for selling on eBay.

Marci

Oh then it's even better for you. Come Oct 15, your free listings counter will reset to the new monthly allotment. After that it'll continue resetting on the 1st of each month as before.

raphael@ebay.com · ‎10-08-2015

@dmil8030 wrote:

Who really pays return shipping and what specifically should members here tell others who post seeking assistance

about returns?

Hi dmil8030,

When a buyer requests a return, they have to specify the reason. The return reason is what determines who is responsible for return shipping:

Reason for Return		Responsibility for return shipping
Doesn’t fit (for example: clothing)		Per Seller’s return policy
Changed mind		Per Seller’s return policy
Found a better price		Per Seller’s return policy
Just didn’t like it		Per Seller’s return policy
Ordered by mistake		Per Seller’s return policy
Doesn’t work or is defective^*		Seller
Doesn’t match the description or photos^*		Seller
Wrong item sent^*		Seller
Missing parts or accessories^*		Seller
Arrived damaged^*		Seller
Doesn’t seem authentic^*		Seller