11-29-2012 08:03 AM
ON the 27th I paid for an item I won (over 1000 dollars) by debit/visa option not from my paypal account. It usually is instant but this time it says PAYMENT PROCESSING BY PAYPAL??? I've contacted ebay and paypal numerous times as this is the first time it has happened.... paypal assures me that the payment went through and is completed ... while ebay could not give me an answer besides waiting for the system to update or it could be a glitch and might never update. I've contact my seller but he is adamant on holding the item until it is cleared by ebay... The money is already out of my account and in his (according to paypal) What should I do.. HELP!
11-29-2012 08:50 AM
Hi wenwen.. Paying as a guest is fine until something goes wrong.
What eBay shows has absolutely no significance. Seller either has received your payment or has not. Received than obligated to ship.
If it continues to be gridlock ( watch to much CNN lol) your option is to call PayPal and ask them to open a claim to recover your payment.
The other option is to do a chargeback by calling your credit card issuer.
11-29-2012 06:01 PM
The seller is well within his rights to hold shipment until the payment is cleared by Paypal and your bank.
However, if the problem is that Paypal is holding the cleared payment (in escrow, basically), he is required to ship within 7 days. Paypal will release enough money to purchase a shipping label, but he will not get the full payment for up to 21 days after clearance.
Many new sellers can't understand this, but it is a protection for the buyer (and PP) against crooks who take the money and run.
Mostly it affects new sellers, sellers in high fraud categories and high value items. It may also affect experienced sellers who suddenly sell an high price item when normally they sell realatively low value items. (Because that can be a sign of a hijacked account.)
Your seller seems to fall into the flagged category. He will not have any money released to him for 21 days. Tell him you want a refund and buy elsewhere. You don't need to deal with someone who prefers his own rules to the contract we all sell under.
07-13-2015 03:58 PM
I am sorry for this inconvenience. I have been on the line with ebay for over 40 mintues regarding this same matter. They basically tell me they are getting their specialists involved and then put me on hold; come back, and say they are getting a PAYPAL representive/specialist to talk. Then they transfer me to another rep who....Asks me How they can help me!?!?!?? OMG if this is the state of commerce we are in big trouble. I have had this over and over again as Corporation pass their help call centers OUT OF THE COUNTRY. These people do not care, they often don't even answer on weekends and in general every single corporation whether it be Telecommunications Companies or Shopping companies are all cutting corners at the COST OF THE CONSUMER. I think collectively these companies need to take accountability which they are not. Oh, I'm still on hold and doubt ANYONE will even pick up the line. Imagine. This while being utterly courteous. BAD SERVICE BAD SERVICE.