eBay

frakkin · ‎09-28-2014

I've been having trouble with a recent purchase I made. I never received the item, at fault of the shipping company or a thief. I don't really know. The tracking page showed it was delivered, but it wasn't there when I came home. I thought ebay and paypal were going to be helpful with it, because I thought this wasn't something that happened much. Paypal has been continuously denying my claim that ebay told me to make to get my refund. I don't know what to do now. I tried calling ebay and paypal about this, and even had both customer representatives on the phone at the exact same time, so they could talk to each other, and I got nowhere. Both sides were confused and I am still out $700 and the item I tried to buy. I filed a police report a while ago already, but that's going nowhere. I tried talking to the shipping companies, and nobody wants to take the blame. The only company that has done anything so far is ebay, but I have tried emailing them again and I haven't gotten any responses. I randomly got this email a few weeks ago, and I was relieved because I thought this mess was finally over. But it didn't go anywhere. What else am I supposed to do at this point? It's frustrating and I feel really hopeless.

_____________________________________________________________

Dear frakkin,

I’m contacting you from eBay’s Global Shipping Program department regarding eBay Item #: ############. I understand you have not received the item as of yet. I sincerely apologize for this and I will be more than happy to assist you in getting this resolved.

I wanted to let you know that this is not the seller's fault and to please consider this when you are deciding what feedback you want to leave for your seller.

Your item was shipped through eBay’s Global Shipping Program which means you and your seller are fully protected in this unfortunate circumstance. You will be receiving a refund in full for this transaction, including shipping costs. The first step to get a refund is to have you open a case with PayPal stating that you have not received the items. Claims must be filed within 45 days of payment.

Please follow the steps below on how to file a PayPal “Item Not Received” claim:

1. Log in to your PayPal account.

2. Click on Resolution Centre near the top of the page.

3. Click Report a Problem.

4. Select Item dispute then click Continue.

5. Click Find transaction ID. A new window displays your transaction history.

6. Click the Transaction ID you want to dispute.

7. Click Continue then follow the onscreen instructions.

Once you file the claim PayPal will work with you and provide you any other steps to take to get the case resolved. PayPal will send you communications as to what those next steps might be. Once the case is resolved you will receive a refund for this transaction and the seller will not be held at fault. In other words, eBay will be issuing the refund through the PayPal case.

We want to thank you for all your patience and understanding in this situation and again apologize for all the trouble this has caused. We truly value you as an important part of the eBay community and wish you the best with your future eBay purchases!

Thank you for choosing eBay,

Jeff B.

eBay Customer Service

amethyst1415 · ‎09-28-2014

Unfortunately, if the tracking shows that it was delivered then PayPal will not be eager to refund you. Did someone steal it from you?

EDIT: This has happened before to you (I read the feedback you have left for sellers). You might want to consider installing a camera to see if someone is stealing your packages.

pjcdn2005 · ‎09-29-2014

It's possible that ebay just sent you a form letter and didn't realize that the item showed as being delivered. If I were you, I would email one of the ebay.ca reps and see if he can help you. His email address is raphael@ebay.com

frakkin · ‎09-29-2014

It was supposed to have signed delivery, but apparently the shopping company didn't because the global shipping program said they didn't have to. Which is confusing. Most of the time the delivery people put the item in the back or leave a notice. Do I wad extra upset that they would leave such an extensive item sitting in the front.

amethyst1415 · ‎09-29-2014

Isn't there insurance on the package?

frakkin · ‎09-29-2014

Actually, this hasn't happened before. The post office delivered it to the wrong apartment and didn't try to rectify it. Someone I don't know signed for Thai package, but I just wrote it off add a loss when nobody wanted to help. It wasn't crazy expensive. I've moved since.

I didn't get to dictate if there was insurance since it wad through the global shipping program.

aleziss · ‎12-04-2015

I am just saying this... I just ordered two items from the US and I am in Canada. Both items were delivered but were left at my door step all day (using the global shipping program... urgh...) and both time, they left the package on my door step which stays all day ouside in plain view of anybody that passes in the street...

Anybody could have stolen those boxes at anytime, it would have been marked as delivered (which is also true) but then we are left in the dust as we need to prove that we got the item stolen...

ypdc_dennis · ‎12-11-2015

@aleziss wrote:
I am just saying this... I just ordered two items from the US and I am in Canada. Both items were delivered but were left at my door step all day (using the global shipping program... urgh...) and both time, they left the package on my door step which stays all day ouside in plain view of anybody that passes in the street...

Anybody could have stolen those boxes at anytime, it would have been marked as delivered (which is also true) but then we are left in the dust as we need to prove that we got the item stolen...

Use Canada Post's free parcel redirect, which lets you have the parcel redirected to a local post office/outlet where you can go pick it up and not worry about it getting stolen. But, it would also means NOT buying through GSP as you have no idea if GSP will using Canada Post for the final delivery stage.