Problems with seller

[0karis]

Hi I am new to ebay and am unsure what to do when things go wrong. Currently my problem is that I have paid for an item and its shipping however the seller has not shipped it. It has been a week and all my attempts to contact the seller seemed to be ignored.

Is it possible to get my money back? If so how do I go about it?

[karl*katz · Accepted solution]

Not all sellers use tracking numbers or mark items as shipped.

One week is not considered long for delivery even between destinations in Canada.

You ave a maximum of 45 days in which to open a dispute although I would never wait that long.

If your seller is in Canada wait one more week.

If your seller is in the USA or International wait two more weeks.

Then click here to open an "Item Not Received Dispute" after opening the dispute escalate it to a claim as soon as the system will allow.

http://pages.ebay.ca/help/buy/item-not-received.html