eBay

kica433 · ‎08-25-2015

I have an open case as a buyer. Ebay emailed me and said:

"We have sent you an email requesting further information to allow us to investigate your claim. Please provide this information before $onHoldDate$ to assist with the process.

but I don't have another email asking for this further info. I tried responding to this email and letting them know I didn't receive it.

Has anyone had this happen? I only have so many days to give them this info, but I don't know what it is or where I should send it.

pjcdn2005 · ‎08-25-2015

eBay doesn't tend to do a lot of investigating for claims so it does sound odd.

What sort of a claim is it...item not as described? What stage in the claim are you at...have you just opened a return request or have you already asked ebay to step in?

You could phone ebay and ask what them about the email. It is probably fastest just to google the

phone number.

kica433 · ‎08-25-2015

At the stage of asking them to step in, seller has stopped responding to me.
I bought a 4 dvd set but only 3 dvd's were in the package.

pjcdn2005 · ‎08-25-2015

Well it's possible that they would ask for more info at the step in stage but I don't know what else they would want to know in this case. I think the only solution is to phone.

I don't know if this will work for you as it seems to vary but you can try to contact ebay by doing this....

click on help & contact at the top of the page

type in contact ebay

click on contact ebay customer service

click on the contact tab at the top of the box

click on call us