eBay

prarie_nerd · ‎02-19-2014

My husband went behind my back & ordered me a necklace off ebay, when I found out & checked out the auction & the sellers feedback it became pretty obvious that he was ripped off & the item coming is a fake. From a past experience I know he can not open a PayPal claim or dispute the charge with his credit card for it being a knock off item so the only other thing I can think of it to return it when it arrives. The only thing I'm not sure about is if the tracking with USPS will show the return or if it is only tracked as far as it's original destination?

marnotom! · ‎02-19-2014

@prarie_nerd wrote:

My husband went behind my back & ordered me a necklace off ebay, when I found out & checked out the auction & the sellers feedback it became pretty obvious that he was ripped off & the item coming is a fake. From a past experience I know he can not open a PayPal claim or dispute the charge with his credit card for it being a knock off item so the only other thing I can think of it to return it when it arrives. The only thing I'm not sure about is if the tracking with USPS will show the return or if it is only tracked as far as it's original destination?

It depends on the mailing method. Most First Class International shipments are trackable to Canada now (provided the postage is purchased online), but whether or not the tracking works in reverse is hard to say. I'd say it's likely. Same would go with a Priority flat-rate envelope or small flat-rate box which would be handled pretty much the same as a First Class item. All other mailing methods ("parcel" class Priority, Priority Express, etc.) should be fully tracked back to the United States.

I'm surprised you've had trouble with a PayPal claim for a fake item in the past. My understanding is that a "fake item" is one that isn't as described, so that would qualify the purchase for a claim. Perhaps there was some wording in the listing description that managed to get the seller off the hook for that one.

But, yeah, refusing the package and having it returned to the seller seems to be the way to go on this way if you're absolutely convinced that your man didn't buy the Real Deal.

dutchman48 · ‎02-19-2014

If you refuse the package, you will lose buyer protection

reallynicestamps · ‎02-19-2014

From a past experience I know he can not open a PayPal claim or dispute the charge with his credit card for it being a knock off item

You open an Item Not As Described dispute. You will be required to return the item with Confirmation of Delivery. (Was that the problem last time? Without a confirmable return, PP will not refund).

PP, to the great annoyance of sellers, pretty well accepts all Not As Described disputes.

You don't have to go into great detail.

If you miss the deadline for PP, which is 45 days from purchase, you can then go to your credit card which has a longer deadline, and usually is more accepting of Chargebacks. Most cards (but not all) will accept Proof of Mailing, rather than the stricter PP demand for Proof of Delivery.

Or of course, you could remember that he's just a man and will make mistakes. Accept the necklace in the spirit it was purchased and move on. I've been doing that for 46 years and he still ..... oh, never mind.

There is a Report button on every listing which allows you to notify eBay of problematic listings. EBay will not tell you what steps they take about these reports.