Seller won't ship because eBay is holding his money

[divertigeek]

Bought an item and seller marked it as shipped on the same day. No tracking and package do not show at the usual delay it takes to reach me. Contact the seller, turns out he don't want to ship until eBay release his money because he's afraid of getting scammed?! What the hell is this? Why is eBay doing this? Do they really expect noob sellers to ship when they hold their money?? What can I do?

[femmefan1946]

Yes. EBay expects sellers to ship within 7 days of cleared payment.

But yes, Paypal Holds those cleared payments for up to 21 days against the new seller's good performance.

These are Buyer Protection policies.

And they are in the information the seller gets from eBay and from Paypal when we make a sale.

Since your seller has informed you that he has not yet shipped, you could contact him and ask for the date and service of shipment, as well as the tracking number of the shipment. (The tracking number is not important... to you anyway.)

If he does not provide this information, go to the Resolution Centre and open an Item Not Received Dispute. The first step is usually to contact the seller, but youhave already done that, so go on to Step Two and escalate to a Claim.

If the seller cannot prove that you have received the shipment, either he refunds you in full, or Paypal will and go after him hard for their money.

BTW, the seller can use the Held payment to purchase shipping labels at a discount through Paypal. There is no excuse for not shipping.

[pjcdn2005]

If you paid with an echeque Paypal tells the seller not to send the item until the money goes into their account. But in this case it sounds as if the seller is new and that's why their money is being held. Ask the seller to read the following info which will explain why their money is being held and that they are supposed to ship before they receive it.

http://pages.ebay.ca/help/pay/payment_hold.html