04-17-2014 09:14 AM
Hello, I am having trouble listing items because the shipping policy simply does not load.
I've created the policy as follows:
Domestic Shipping: Calculated - Canada Post Regular Parcel
International Shipping: Calculated - Canada Post Expedited Parcel
After completing all of the fields and saving the policy, the main listing page does not seem to load the details of the policy into the listing. The load icon just spins forever.
Has anyone come across this problem or have a solution for it? I would greatly appreciate it.
Thank you.
04-17-2014 03:44 PM
If you are using the business policies, I'm not that familiar with them but I see a couple of things that might be a problem. You are trying to load two different types of measurement...imperial and metric. Are those measurements actually in inches or should they be cm? I don't know what the maximum Canada Post parcel measurements are but if those numbers are really inches, that's a fairly large parcel.
Also, the service called Canada Post Expedited is for within Canada and if you use Paypal shipping to print your labels, it is actually less expensive than Regular Parcel. The only other service called expedited is Expedited USA which of course goes to the U.S. only. You always use different services for the U.S. and other international countries. If you try to use calculated shipping for a service that doesn't go to that country or use less or more than min/max measurements, calculated shipping won't work.If your package is going to be under 2 kg, you could use small packet air for overseas but it will be fairly expensive.
It is a really good idea to do some research first to see which shipping methods are for which country so that you know what would work best for you and your customers.
04-17-2014 04:39 PM
Try clearing your browser cache and cookies. It helps sometimes (rarely). You may have old eBay modules in your browser cache. eBay revises their system on the fly with updates. These old cached modules are supposed to be replaced with new ones as you work but sometimes that does not happen.
Are you using a Mac or a PC? What browser are you using? If it is Internet Explorer 9, 10, 11, you sometimes have to try compatibility mode (either on or off) to make things work in parts of eBay. Try another browser such as FireFox as it seems to work best with eBay. Google Chrome works too but has issues with PayPal shipping.
It is strange that you show inches with metric kg in your image posted here.