Should sellers state flaws and imperfections when listing solid gold jewelry?

[elly2mbk]

I sell vintage jewelry.  I assume responsibility of stating any flaws I know about in my listings.  I use a photo of the flaw as well.

But when I buy vintage jewelry, often the listing provides photos with no additional information about the item's condition.  I know how to enlarge photos, search for flaws etc, but I feel that some sellers are not providing the information and/or photos that will reveal the flaw/s.

What is YOUR opinion please?

Thanks so much for your time - it is sincerely appreciated.

Elly

[dmil8030 · Accepted solution]

My opinion, - is that there are indeed sellers who feel that stating imperfections in their items may reduce the number of prospective bidders and hence they don't mention any but the really obvious.  There are sellers who will feature a picture of a perfect item, and then send a different one which has flaws.  Some sellers will knowingly send you a damaged item with the size and weight of a cast-iron stove fully aware of what it would cost you if you tried to return it, and hence comfortable that you will not.  Jewelry, at least, doesn't weigh much.

But on the other hand, it can be part of the fun on ebay. 🙂  There's always an element of surprise in every package.  So sometimes it may depend on your perspective.  And of course, you've seen Section 4 in this link about what to do if an item is 'Not as Described':

http://pages.ebay.ca/help/buy/item-not-received.html

[leb17 · Accepted solution]

Hi elly2mbk

I do concur with dmil8030 opinion and great to read that you do list any flaws and have pictures as well in your description.

Ebay states:

"Clearly state the item's condition, such as new, used, or still under warranty. Be sure to mention any flaws or repairs."

It is for your protection to do so..

1. No surprises to the buyer

2. Protects you from a "Swicth-a-roo" buyer that has a same item and wants to up grade their item and returns the one with more flaws back to you.

3. You also would have a better chance with winning a SNAD claim filed against you.

Sellers that don't do like you will soon or latter have headaches, red donuts (more negative feedbacks) and more SNAD cases filed against them.

[femmefan1946 · Accepted solution]

leb17 shows clearly how a thorough description protects both the buyer and the seller.

The buyer knows what she will receive and will not have the cost of returning it for a refund if necessary.

The seller has proof that a substitute was returned if necessary.

In addition, the unhappy buyer has feedback and more importantly, Detailed Seller Ratings to express her feelings about poor descriptions.

Oh and credit card chargebacks. Not all cc's require proof of delivery, some accept proof of shipping.