They just don't get it....

[ampurtle]

----- Original
From: "eBay Canada Customer Support"
: "Allan M Purtle"
Sent: Monday, January 19, 2009 4:33 PM
Subject: RE:Re: CA74258 Thank you for contacting eBay Trust and Safety. (KMM60251506V816L0KM)

> Hello,
>
> Thank you for writing to eBay's Customer Support. I appreciate the
> opportunity to assist you further with your transactions problems. 
>
> I do understand that you have some concerns with the payment that you've
> made for this transaction through PayPal. Now, please be assured that we
> have reviewed all your previous emails into eBay customer support so
> that we're aware of your current situation.
>
> With that being said, I do understand your worries are in regards to the
> hold in which is currently placed on the funds paid through PayPal. I
> have escalated your situation to a PayPal representative to review your
> account and it appears that the pending payment was cancelled and there
> are no further holds on those particular funds for the payment of this
> item. You are now free to seek another item of your choice without any
> of your funds being tied up.
>
> If you feel that the payment is still not released and these funds are
> still being held, you would need to contact PayPal customer support to
> clarify this. Here at eBay, we do not have any ability to review your
> PayPal account and the status of your funds or payments within your
> PayPal account. Therefore, if you have any further questions, you'll
> want to contact PayPal's support group to clarify this situation.
>
> You can contact PayPal via email by clicking on this link:
>
> http://www.paypal.com/cgi-bin/webscr?cmd=_contact_us
>
> Here are their hours of service:
>
> 7:00 AM ET to 1:00 AM ET Monday through Friday
> 9:00 AM ET to 11:00 PM ET Saturday and Sunday
>
> If you have a Premier or Business PayPal account, please call 1 (888)
> 221-1161.  If you have a personal PayPal account, please call 1 (402)
> 935-2050.
>
> I appreciate your patience and understanding in this matter.
>
> Regards, 
>
> Wayne L.
> eBay Customer Support Supervisor
> ______________________________



PayPal is a joke, they have stolen funds from me and have refused to provide any reason for doing so, after spending 8 months demanding documentation and then denying they received any such documentation because those documents prove that they are in violation of section 13. 
 
Buyers and sellers have lost confidence on a grand scale and are fed up with being treated like dirt so that PayPal and eBay can rob members blind in order to pursue their goals of billion dollar purchases and monopolizing internet based transaction firms.
 
Just to make my point once more about how unresponsive eBay and PayPal are, I requested 3 times to speak to a human being in management that had an actual name and held an actual position in management and was ignored 3 times. I am well aware of what has transpired and it is obvious that eBay supervisors (you're the third) have no cloo what has transpired given that company doctrine is to play musical chairs, and check off that ticket within 2 minutes to keep the performance review nice and shiny..
 
PayPal did not release the funds, they refused to do that or offer any alternatives other than to left PayPal collect interest on my money for 30 days... that is not customer service, that is blatant fraudulent representation as we all know that PayPal can indeed release the funds if they were a reputable company which they have ceased to be, and we all know that eBay could have cancelled the transaction but chose to screw over a member as usual.
 
I personally released those funds myself because no eBay or PayPal employee would respect my request to speak with someone in management, offer any alternatives or do what should have been done and release the funds. Presumably I will have no further issues in similar situations as I can now control my funds when they are being illegally held buy PayPal and with PayPal in violation of there own user agreement, I no longer have to comply with it either.
 
And the frosting on the cake is that eBay and PayPal, a wholly owned subsidiary of eBay still wonder why their income is shrivelling up. I guess it's to be expected, companies that depend on a strangle hold for a particular business model always end up becoming arrogant, greedy and prepared to do anything to siphon off members funds. Perhaps eBay and PayPal will be the next General Motors, or perhaps the constant cries from members will interest the AG for California. Certainly the current governor will be interested in how his rival has treated the little people over the years. I think it's going to be a short campaign.
 
Regards
Allan M Purtle
 

[recped]

I for one have no clue what you are going on about.....

[ampurtle]

I believe that is a well established fact 😛

[recped]

Well I checked out some older posts and I can see you are quite right.

Think I'll just do as my siggie states.

[faerywishes]

Just to make my point once more about how unresponsive eBay and PayPal are, I requested 3 times to speak to a human being in management that had an actual name and held an actual position in management and was ignored 3 times. I am well aware of what has transpired and it is obvious that eBay supervisors (you're the third) have no cloo what has transpired given that company doctrine is to play musical chairs, and check off that ticket within 2 minutes to keep the performance review nice and shiny..

I have to admit I'm confused as well...but most times it doesn't take much.

You state you requested to speak to management 3 times
Were ignored 3 times
But yet this is the 3rd supervisor you've spoken to...

I'm wondering how you were ignored 3 times to speak to a supervisor, and yet this is the 3rd supervisor.

Is this a trick?

[ampurtle]

A supervisor is not management.

[faerywishes]

http://www.merriam-webster.com/
Main Entry:
su·per·vi·sor Listen to the pronunciation of supervisor
Pronunciation:
\ˈsü-pər-ˌvī-zər\
Function:
noun
Etymology:
Middle English, from Medieval Latin, from supervidēre
Date:
15th century

: one that supervises ; especially : an administrative officer in charge of a business, government, or school unit or operation
— su·per·vi·so·ry Listen to the pronunciation of supervisory \ˌsü-pər-ˈvī-zə-rē, -ˈvīz-rē\ adjective



Main Entry:
man·age·ment Listen to the pronunciation of management
Pronunciation:
\ˈma-nij-mənt\
Function:
noun
Date:
1598

1 : the act or art of managing : the conducting or supervising of something (as a business) 2 : judicious use of means to accomplish an end 3 : the collective body of those who manage or direct an enterprise
— man·age·men·tal Listen to the pronunciation of managemental \ˌma-nij-ˈmen-təl\ adjective

Seems to me a supervisor is management. ]:)

[ampurtle]

Your conclusions are wrong because you don't understand the definition of management (3)

Clearly you don't understand the posting and like to troll, but this is the internet and trolls think they get points for each comment, relavent or not. :-x

[faerywishes]

I guess I don't understand! I guess I've been wanting to see if you ever write something positive about eBay or PayPal. Or you don't attack someone for leaving comments on your threads.

You need to add a disclosure to your threads.
"If you don't agree with my thread don't bother responding. I won't be held responsible for my negativity or rude comments to your replies."

OR

"I only want to complain, please don't respond unless you agree with everything I have said."

]:)

[bare_bright]

hey don't feel to bad, I lost 500$ us at Paypal and it's been 2 months and I get nowhere, these were charges that were made in my account that I never done.

I filled out forms etc. and all I ever get is the run around and they even canceled my paypal card and promised twice they would send another one

I knew myself once they canceled it that I would never get another since that option at my paypal for activating a debit card is not even there anymore

I must say though at one time paypal had good service, but now it's like trying to call MS you speak to someone in India and they have no clue in the difference from paypal ca and paypal us

I gave up now and I am out aprox. $500.00 us

that's life in the big City

Have a nice day

[lina-mallows]

Does anyone remember a few years back when ALL PayPal Credit Card FUNDED payments were duplicated?
When this occurred, PayPal eventually credited the duplicated charges back.
HOWEVER- as exchange rates changed during that period- we LOST a very real C$100+ on those exchange rate differences!

For many- if you only funded a small transaction- it may have been pennies. For us- the eBay/PayPal error was HUGE. And, no matter what was said, and done- eBay/PayPal REFUSED to refund the exchange difference charges that existed solely as a result of their error.

[faerywishes]

Does anyone remember a few years back when ALL PayPal Credit Card FUNDED payments were duplicated?

Why didn't you open a dispute with your credit card company for the dup payment?

[lina-mallows]

TD refused any liability.
The charges were processed for a given US$ amount- and the credit came in for that EXACT $US amount.
As far as TD VISA was concerned, any action that resulted in this situation of being shorted due to exchange rate fluctuations, was the fault of PayPal, and not any of TD Bank's doing.

In essence, it is no different than any other situation where a charge, result in a future credit. When the primary currency is not that of the credit card- any fluctuation- UP or DOWN- has nothing do with the your issuing credit card company.

[dipmicro]

Lina, I also had an experience with TD refusing to bounce a payment I did not authorise. On the other hand with Amex it took 2 minutes phone call, they requested company making the charge to provide my authorisation, which they of course did not have.

[faerywishes]

Always use American Express;-)

They have the best dispute system of all credit cards. And they would have gone after the difference. It's one of the reasons their fees are a bit higher than other credit card companies.

I love working for them!
Colleen

[lina-mallows]

We will never ever use AMEX!
We DO NOT, and WILL NOT ever directly accept AMEX.
It's not the fees- it's the company!

AMEX has always been an embarrassment to the other retail credit card companies. Their practices are the things that can, and do, make headlines.

Anyone with any memory of the embarrassment that AMEX has caused here in Canada, would cancel their card. (And let's not forget the deal that Mulroney made with AMEX- rejecting any CANADIAN alternative, to make AMEX the card of choice for the Federal Government.)

For those that don't have a clue what I am talking about- it was our Head of State, the late Hon. Jean Sauvé, being called a liar that precipitated the fuss! (In Ottawa- at dinner with a 'friend of the family')

After that- NO AMEX- and in any of our families' retail locations, and businesses, AMEX has always been, and will always be persona non grata.

[dipmicro]

Lina, I think you are mixing emotions and business.

Not accepting AMEX because you dislike the company?

If I was thinking like that I would have closed the PayPal account long time ago. But despite they being despicable arrogant bastards, they are still the best game in town for my needs.

[lina-mallows]

dipmicro- with all do respect- for some of us emotions and business mix very well.

Though- as a caveat, it is always nice to pontificate, when one has the luxury of not having to worry about the consequences. In todays economy, too many are struggling to just get by. And, ANY incentive, or benefit that has a real value, should not be tossed aside. And this is the essence of the market based economy. (Though looking at the current US result.......)

When I operated my variety stores in Toronto- I flatly refused to sell PEPSI products- COKE! COKE!! and more COKE!!!. Nor, would I sell a 'chocolate bar' that wasn't made from REAL chocolate.
Even though- A MISTER BIG Bar, one of the largest selling bars never was sold- I don't have any complaints.
When you came and asked for a CHOCOLATE BAR- you got a CHOCOLATE BAR!!! not some modified hydrogenated, artificially flavoured candy nonsense.

Now- all these years later- TRANS FATS- READ AS HYDROGENATED OILS- are BAD for you- and recognized as such. And REAL chocolate is being touted for its health benefits. Back then, in the early 90's I was the crazy eccentric one!

All these years later- now mostly catering to the wholesale trade- we still do not deal with PEPSI products- or NESTLE (another story).
We also have moved to being certified for the sale of FAIR TRADE chocolate. So, for some of us, emotions do play a part.
I have a long memory. If you piss us off once, don't expect to be welcomed back. This is really case of moving on, and not looking back.

Recognizing the 'bad apples' is half the battle. Not compromising your personal integrity for the sake of an extra dollar or two, is the next biggest part of that battle.

[lina-mallows]

Just as an aside- the situation with AMEX related to a dinner engagement (in Ottawa) of a well known Toronto business person, and the late Hon, Jean Sauve, Governor General of Canada.

Said business person had earlier reported that their AMEX card had been lost/possibly stolen. Later found- the person proceeded to pay for dinner with their AMEX card. The restaurant upon attempting verification was asked to contact AMEX. AMEX contactedthe police. The person in question was known to ALL- and AMEX involving the police was the issue. If the Queen's own represented can't be counted on to vouch for the fact that the person with whom they are dining with, is in fact the person who's name is on the credit card- who can you trust?

And, they, the individual having been so publicly embarrassed, removed AMEX from their establishment. And we (our late Grandfather, and our parents), being members of the Hotel and Motel Association followed suit in short order.
And that's how we came to have such a visceral hatred of AMEX.

[lina-mallows]

My apologies- JEANNE!