I do not remember how did I got to call them 2 weeks ago and for the life of me I cannot get to the phone number. I am a gold, called them once in l;this year (= no abuse) and there is no phone number. Is this company for real ?
Well, she put me on hold for "2-3 minutes". At minute 36 I clicked live help while still on hold. On minute 53 live help resolved the problem and I cut off the hold. Kafkaesque.
It's neat, eh? It has several meanings, I like this one: "intentional distortion of reality by powerful but anonymous bureaucrats". It sits on eBay perfectly.
For future reference...I read on another board that clicking on contact us and then typing "where am i" does get you a phone number and a live chat link. I tried it and it does work..right now.