c!~~_7.JPG "kalvin@ebay.com"){kind=avatar}
Unfortunately 10 years on eBay has little to do with their 21 day hold policy.
At first sight, your limited selling experience in the last year is what causes the policy to be activated.
Details of the policy can be found here: http://pages.ebay.ca/help/pay/payment_hold.html
Do not take it personally. The system does not look at you or your record as an individual. Things are a bit easier in the USA (possible earlier funds release) but in Canada, we are stuck with the 21 day hold.
16 seller FB in ten years? Pierre has done that in a day. I have done that in three days. 100% counts for nothing as all buyers are 100% as per eBay rules over the last five years.
Where does that leave you? Sell part time and the money will be held. Sell regular and the money will be released upon sale. Those are your choices.
Peggy lies. All of them do. They lie to get you off the phone. That is what they are paid to do.
@mr.elmwood wrote:
Peggy lies. All of them do. They lie to get you off the phone. That is what they are paid to do.
I'd love to hear from members who have these experiences - we'll definitely do what we can to correct and inaccurate information.
"we'll definitely do what we can to correct and inaccurate information."
Kalvin - I never experienced it personally but it is easy to comprehend - your customer service staffers generally answer questions and inquiries assuming the member is American. They may know and understand eBay.com rules but often get confused with important differences affecting Canadians.
That "21 day" rule is the perfect example of your staff not always getting it right. Their answer may be accurate but they answer the question in the wrong context (Canadian seller not American seller).
Pick up the phone and give them a call. Ask questions as a member would - without framing it the way eBay wants it but the way a member sees it. Test the quality of their answers for yourself. It will take you less than five calls to get the wrong answer.
Kalvin, no disrepect to you personally, but, the front line CSR flat out lies. I have been lied to. "Yes we will change that" and nothing. "Yes, I will file an appeal" and nothing. "Yes, we will remove that feedback" and nothing.
Last time? I had an INR. When it was escalated, I went in, looked, sent a message to the buyer, exited. Case disappeared from my summary page. I checked on it the next day with the intent of refunding. It said it was waiting for the buyer to respond. A couple days later a refund was forced on me even though I was following what my screen said. I wanted the forced refund removed as a case closed against me. I did not want the "scarlet letter".
I phoned. Front line CSR said "This is a known glitch. We will definitely do something about this. You have a valid case. We will get this removed."
I get passed up the ladder. Next person says "You should have simply refunded". Repeated that several times. I said "Your system told me you were waiting for a response from the buyer". "Case is closed, you should refunded immediately when the case was opened."
I replied I did not even known the case was active. eBay responded "Case is closed, you should have refunded immediately."
So, front line CSR told me, directly, eBay was wrong. The next person told me, directly, that as soon as a case is opened, refund immediately. eBay says opened cases do not count, yet, I am supposed to refund immediately even if the buyer is just asking a question.
