I made a one-time payment on my eBay account for US$1,625.24 as payment for December's fees. I used my PayPal Mastercard (debit card) so I would get the cashback.
The payment completed today for US$1641.49...although my eBay account still says I only submitted $1625.24. eBay says PayPal charged the extra $16.25 and PayPal says it was ebay. Either way it looks like I'm out $16.25.
I've already spent 2 hours on the phone with reps from both trying to straighten it out, with zero luck. I think they've probably won on this one as I'm sick of wasting my time.
VERY FRUSTRATING!
Monique
The payment completed today for US$1641.49...although my eBay account still says I only submitted $1625.24. eBay says PayPal charged the extra $16.25 and PayPal says it was ebay. Either way it looks like I'm out $16.25.
I've already spent 2 hours on the phone with reps from both trying to straighten it out, with zero luck. I think they've probably won on this one as I'm sick of wasting my time.
VERY FRUSTRATING!
Monique
Hmmm, I didn't notice that. LOL
I'm on 1.5%. They did give me my cashback which was a little over $24.00.
I thought about the chargeback and had PayPal send me the info. Here is their e-mail:
Thank you for contacting PayPal with your concern.
To file a dispute for a purchase made with your PayPal Debit Card, Virtual Debit Card, or UPS Shipping label, you must first complete a Chargeback Affidavit Form. This form must be completed online at the PayPal website, printed, signed, and then mailed.
Before mailing the completed affidavit, MasterCard requires that you attempt to contact the merchant to allow them the chance for resolution. Please document your attempts on the affidavit.
The Chargeback Affidavit Form can be found by following these steps:
1. Log in to your account at https://www.paypal.com
2. Copy and paste the link https://www.paypal.com/wf/f=dc_unauth into
your address bar.
3. Click "Affidavit of Disputed PayPal ATM/Debit Card Transactions."
4. Complete the form.
5. Click "Preview this form" at the bottom of the affidavit to view the
completed form before printing it.
6. Click "Print Form."
· Once the form is printed, the customer's signature is required to complete the form
· The form must be completed in its entirety prior to mailing
· All fields are required unless indicated as optional
· The form will be returned via mail if not entirely completed
Mail to:
PayPal
Attn: PayPal Debit Card Department
P.O. Box 45950
Omaha NE 68145-0950
USA
In order to process this investigation in a timely manner, we must receive the affidavit within the first 60 days from the date of the transaction.
Thanks again for writing, and thank you for being part of the PayPal community.
Sincerely,
Patricia
PayPal, an eBay Company
Nice long run-around process...then I don't know how ebay will take it. Don't want to get cut off. GRRRRRR
Monique
I'm on 1.5%. They did give me my cashback which was a little over $24.00.
I thought about the chargeback and had PayPal send me the info. Here is their e-mail:
Thank you for contacting PayPal with your concern.
To file a dispute for a purchase made with your PayPal Debit Card, Virtual Debit Card, or UPS Shipping label, you must first complete a Chargeback Affidavit Form. This form must be completed online at the PayPal website, printed, signed, and then mailed.
Before mailing the completed affidavit, MasterCard requires that you attempt to contact the merchant to allow them the chance for resolution. Please document your attempts on the affidavit.
The Chargeback Affidavit Form can be found by following these steps:
1. Log in to your account at https://www.paypal.com
2. Copy and paste the link https://www.paypal.com/wf/f=dc_unauth into
your address bar.
3. Click "Affidavit of Disputed PayPal ATM/Debit Card Transactions."
4. Complete the form.
5. Click "Preview this form" at the bottom of the affidavit to view the
completed form before printing it.
6. Click "Print Form."
· Once the form is printed, the customer's signature is required to complete the form
· The form must be completed in its entirety prior to mailing
· All fields are required unless indicated as optional
· The form will be returned via mail if not entirely completed
Mail to:
PayPal
Attn: PayPal Debit Card Department
P.O. Box 45950
Omaha NE 68145-0950
USA
In order to process this investigation in a timely manner, we must receive the affidavit within the first 60 days from the date of the transaction.
Thanks again for writing, and thank you for being part of the PayPal community.
Sincerely,
Patricia
PayPal, an eBay Company
Nice long run-around process...then I don't know how ebay will take it. Don't want to get cut off. GRRRRRR
Monique
Monique... bring the whole situation with you on Sunday if you are going to be in Cambridge.
You may be able to get faster response.
Bill treasure-pot
You may be able to get faster response.
Bill treasure-pot
Thanks Eric, but that's not it. I have my ebay account in US funds and pay it with my US $ PayPal funds.
Monique
Monique
Monique,
Do you have a PayPal or eBay account rep? let them take care of it, Ive never heard of a fee unless its late fees?
Bill, Whats going on in Cambridge? Just a little snooopy 🙂
Moez
Do you have a PayPal or eBay account rep? let them take care of it, Ive never heard of a fee unless its late fees?
Bill, Whats going on in Cambridge? Just a little snooopy 🙂
Moez
Hi Moez;
C'mon down and find out first hand. :<)
Seriously, it's just a bunch of SW Ontario Powersellers that want to get together to discuss how we could possibly work together towards our mutual benefit. We all have similar issues (some more than others) and there might be ways that a common front can benefit us.
It would be great if you could wander down and visit. So far there are about 15 than we know plan to attend but that number could be changing,
If you are interested, email Al at fitzheueninternational@yahoo.ca and he'll be happy to give you all the lowdown (where, time, place, agenda, etc.)
Cheers!
Bill treasure-pot
C'mon down and find out first hand. :<)
Seriously, it's just a bunch of SW Ontario Powersellers that want to get together to discuss how we could possibly work together towards our mutual benefit. We all have similar issues (some more than others) and there might be ways that a common front can benefit us.
It would be great if you could wander down and visit. So far there are about 15 than we know plan to attend but that number could be changing,
If you are interested, email Al at fitzheueninternational@yahoo.ca and he'll be happy to give you all the lowdown (where, time, place, agenda, etc.)
Cheers!
Bill treasure-pot
