
11-07-2014 11:56 AM
11-07-2014 04:44 PM
Are you trying to find out where the item you ordered from the USA using the Global Shipping Program is?
Somewhere between Erlanger Kentucky and your house.
It will show up within 20 days of your payment.
If it takes longer, go to the Resolution Centre under Help and Contact and open an Item Not Received dispute.
The tracking number is only useful to the shipping company and to theseller. It probably at best would tell you that the item has crossed the border.
The next note would say it was delivered, and you would already know that.
11-07-2014 04:53 PM
"The tracking number is only useful to the shipping company and to the seller."
As a buyer, I hate this aspect.
I have seen mixed postings / conflicting info regarding this...
Once the item arrives at Kentucky, the seller has pretty much completed their part of the transaction, no? (unless incorrect item).
So in essence, the tracking # is pretty much only good to PB?
And PB has been... less than responsive at times?
11-07-2014 05:57 PM
I have seen cases where this tracking works perfectly and in detail, but many other accounts saying it is useless. I may be a matter of what you do with it as in it only works with one specialised tracking site that is hard to find.
11-07-2014 08:51 PM
The reason that the tracking number is , in my opinion, useless for buyers, is that it only serves to tell you that the package is on its way.
So what?
It's not going to tell you to be home at 3:47 on Wednesday because that's when it will be delivered. Most 'tracking' is actually 'confirmation of delivery'. The parcel is recorded as being shipped, might be recorded as passing over the border, and will be recorded as delivered once you already have it.
If the parcel does not turn up in a reasonable length of time, say 20 days from a North American seller, the buyer can start an Item Not Delivered Claim.
Now the tracking number becomes useful-- to the seller.
If the seller can show that the parcel was in fact delivered*, the buyer will lose the Claim and will not be refunded.
So buyers pay extra for services that are too vague for usefulness and act against the buyer if an INR claim is opened.
*Yes, there are buyers who will claim that items are not delivered that have been. And there are posties who leave the item where it can be stolen by passersby. And there are household members who forget to mention that a parcel arrived.