I have just received a response to my email. Apparently I sent my inquiry to the wrong email address. That caused a delay in their response. I sent my email to: powersellersinfo@ebay.com and that site is only for into pertaining to Power Seller status. I SHOULD have directed my message to: http://pages.ebay.com/help/contact_us/_base/index.html
This poses another question from me. Is there someone here who can write a message giving some of the newbies the proper contact sites for various questions we might have? This COULD include the telephone numbers that we are eligible to use. Every time I need help I never know where to turn, who to address, what site to send emails to, etc. I have found live help most helpful at times but there is often a backlog of people waiting to get on line. Maybe I am expecting too much but, if someone would like to tackle this, I am sure that there would be many grateful souls!
Renee