@rustysdream wrote:
Well, how wonderful is to realize that you can't contact eBay in writing. Are they hiding something?
If you're referring to contacting eBay in writing by email, that has not been available to sellers for several years.
If you need to follow up on, or have questions about, an email notification you've received from eBay, call Customer Service ("CS"). To do that, click on the "Help & Contact" link at the very top (or bottom) of any eBay page, then click on the blue button "Contact Us" at the bottom of the page and follow the prompts.
A word of advice: eBay CS people vary in their knowledge and understanding of eBay policy. Many seem to be mere mouthpieces, reading off a script, with little insight into seller issues, and a lot of them have a questionable command of English. Be persistent and patient. If you get someone who seems less than well-informed and you have an important issue to deal with, ask for a manager or supervisor. Try calling during regular PST business hours, as you may be more likely to get a U.S. rep who can at least understand your issue.
