What can i do if The seller don't want to send an item but receided the money.

[zemboudjaka]

What should i do in this case.

I buy an item but i received only on part of it. I wrote to the seller and the reply to me that the person who packed the item is sure that his has put all of them in the package.

They then proposed to reimburse me the missing part. But i insist to have the missing part because i cannot use the item if all the part are not together.

They then agree to send me the missing part.

Till now(1.5 month), i haven't receive it. I wrote to then but no answer. I tried to open a case but now it is too late to do so.

What can i do to get the item?

[scifan57]

You should have agreed to the refund. As you've discovered,it's too late to open any dispute through eBay or PayPal. At this late date,your only hope for a refund is if you funded your PayPal payment with a credit card. If so,call the 1-800 number on the back of the card and request a chargeback.state that you only received part of what you paid for. Have all the transaction details ready when you call,including a list of exactly what was missing. There is no guarantee that this will work but you have nothing to lose at this point.

[femmefan1946]

You have only 45 days (to the minute) to start a Paypal dispute after the auction ends.

If you still have a few hours, do it now.

To get a refund through Paypal, you will be required to return the items you did receive with Delivery Confirmation. Within North America this is Expedited Parcel, which is found on the Canada Post website under "Business".

If 45 days have passed, go to the credit card as sciguy suggests and ask about a chargeback. The 1-800 number is on the back of your card.

Whether you get a refund or not, you can leave feedback for up to 60 days. You can Respond to feedback, yours or the sellers, indefinitely. The most effective feedback or response is calm and factual.