06-30-2014 04:24 PM
What would you do in my place? I sold a sweater to a buyer from UK. It was in pristine condition. The buyer asked me to declare a lower value on the parcel, which I refused to do. He asked me several times about it. Today I got an e-mail from him. Here it is:
I had to pay and excess of $20 as the improper amount of postage was paid at your end.
It baffles me. Why US and Canada fail to understand, that when you post pre owned goods- not new, you don't pay the same charges or declare the same as a NEW item.
I expect a refund. And- the jumper is dirty- dog hairs- I suspect a spaniel
The postage declared is the same I quoted him before he paid for the purchase. We do not have the dog and I inspected the sweater myself, it was in clean, no flaws condition. It seems he tries to get the refund for the duties he paid, claiming the sweater was dirty. What would you do?
07-03-2014 04:50 PM
HS codes are ln fact very specific, but have little to do with valuation, they are for classification purposes. Many specific goods have a wide range of values - a dress from the House of Dior does not compare in valuation to a dress from Walmart.
In most developed countries the importer is responsible for all papers and declarations relating to an importation, including making sure the exporter sends the correct paperwork. It is the importer who can be re-assessed, fined, charged wtih fraud, face a larger fine imposed by the courts, or even be imprisoned. It is also the importer's responsibility to know whether the article they purchased is allowed, requires an import permit, or is limited in various ways that could affect them. Both the USA and UK have websites with excellent information directed at people who are buying online, so they don't end up with sad surprises. The only circumstance I could think of that would involve notifying the authorities in the exporter's country would be in the case of international criminal activities or a CITES violation. I suppose if an exporter/seller became noticed because s/he habitually undervalued customs declarations, and their shipments were habitually re-assessed, that the appropriate authorities in their country could be notified. With computerized systems and the international sharing of all types of information, this could become a reality.
But right now, pj, I think I would up the ante and say it's more likely I would be struck by lightning than that an RCMP officer would come calling on me for a low valuation.
Customs/Immigration officers are highly trained, and develop a "nose" for sniffing out suspicious imports. However, the reality is they are mostly understaffed, more concerned with drug and weapons trafficking, human trafficking, large frauds, elephant ivory, and all kinds of more important illegal activities. On the other hand, there are more and more small shipments being imported by individuals through the mail systems, meaning fewer are presented with completed customs papers. The addition of the HS code is meant to make the job of clearing these faster, thus giving more time for inspections of a different type - perhaps focusing more on false values and other smaller infractions.
I written before in these forums about the need to take seriously the choice of HS code, and I believe we also need to take seriously the choice of declared value. As I've read here so many times before, our job as sellers is not done until the buyer receives their goods. The choices we make in these 2 areas could impact that end result. Most of you have never even been in a bonded warehouse, let alone in the criminal investigations branch of a foreign Customs Department. Believe me, I seen bored Customs Officers hold up shipments because they didn't like the truck driver, opening every box in a mixed bonded shipment on a full 16-wheeler, checking every line on the papers against the items; hold up clearance because the importer didn't have the paperwork in the order the officer preferred, and be just all-around jerks about nothing at all. And that's in Canada - in less developed countries it's worse, very unpredictable and full of theft and bribery. Using the right HS code, declaring the correct (selling price) valuation, putting an invoice (not a packing slip, which goes inside the box for the receiver to check the contents, does not have pricing, and is not used for Customs valuation) on the outside of the package, behind the shipping label - these are three easy ways you can help to ensure that your buyer receives their goods in a timely fashion.
07-03-2014 05:28 PM
There are several new TV shows that highlight how border security works.
(1) Border security... Vancouver.... also security directly at the border.... Parcels, people, transport and everything one can think of ... They highlight the big situations on the shows ..... with the understanding there is a lot more have to observe, but they do not have to deal with if there is no anticipation of a problem....
There may also have been some reference to Toronto...
(2) Miami International Airport.... People cargo, imports, exports... with the emphasis on the amount that flows through this airport... It is the only airport where people can fly to and come from Cuba.... and the complications therein
(3) The comes Puerto Rico... or more ...specifically Borderico..... drugs and people ....mainly....and those super "hot", super fast boats
What they look for... What they find... and how they deal with it.
There are sometimes when one feels that ... specifically the people situations... may be a re-enactment.....Yet in many instances there is nothing better than reality.
What people do to have it get something through customs.... without triggering an alert.
The amazing part of the security system are the dogs.... and how they are trained to search for different things... Each dog is specific to a unique search.... and boy do the dogs have fun doing their job.... Beautiful to watch them do the job they were trained to do...
07-03-2014 05:41 PM
07-03-2014 10:53 PM
It's a fun show. I particularly like watching the Australians who are apparently very particular about food and seed imports. Also criminal backgrounds. (Insert the classic "I didn't know it was still required" joke here.)
I wonder about re-inactments too, especially since most of the travellers are clearly identifiable. Some are pixilated out.
I wonder if Canada Post uses sniffer dogs in their plants yet? I have heard recently of at least one BC grower using the mails for distribution of his fine products.
07-04-2014 12:58 AM
@maggiebvintage2010 wrote:Using the right HS code, declaring the correct (selling price) valuation, putting an invoice (not a packing slip, which goes inside the box for the receiver to check the contents, does not have pricing, and is not used for Customs valuation) on the outside of the package, behind the shipping label - these are three easy ways you can help to ensure that your buyer receives their goods in a timely fashion.
Your comments are obviously all well-founded, but I did want to point out that when I mentioned "packing slip" I was referring in particular to the Paypal packing slip that can be printed by an eBay seller after a transaction. That slip does set out the item price and shipping cost, as well as a description of the goods, and the name and address of the buyer and seller. Although Paypal calls it a "packing slip", it is in effect a receipted invoice.
I like to put a Paypal packing slip into a trimmed-down labelope on the outside of the parcel for any item that has a value of more than about $50, and certainly (for the U.S.) for anything I know is above the $200 personal limit. I always hope it may prevent my buyer's package from having to be opened by Customs for inspection.
You are of course correct about the HS codes being very specific. I was going to mention this earlier, but didn't want to sound argumentative. In fact, as I'm sure you know, if you use the "drill down" feature on Industry Canada's website, you can go down several levels of specificity on many of the codes -- the last few numbers get very particular in terms of description. I'm not sure how important those sub-sub-categories are to us here on eBay, but I imagine it may help to be as specific as possible.
07-04-2014 03:30 AM
You are of course correct about the HS codes being very specific. I was going to mention this earlier, but didn't want to sound argumentative. In fact, as I'm sure you know, if you use the "drill down" feature on Industry Canada's website, you can go down several levels of specificity on many of the codes -- the last few numbers get very particular in terms of description. I'm not sure how important those sub-sub-categories are to us here on eBay, but I imagine it may help to be as specific as possible.
I could be mistaken, but I thought that when we first heard about the HS codes, maggie posted that generally, only large importers/exporters of goods needed to use the drilldown codes. As far as I know, Canada Post does provide anything that extensive on their site so my comments were based on using the basic codes that we get on that site.
But obviously I am not explaining myself well so I'll try again by with a couple of different examples. 🙂
If I was shipping a $19.99 no name brass bracelet from a department store the HS code would be the same as if I was shipping a $150 brass bracelet made by Tory Burch. Same material, same type of item, totally different value.
A woman's 100 % wool scarf from the Bay might cost $60, a Burberry 100% wool scarf might cost $300. Same material, same HS code.
There are many examples like that which is why I don't think that having to put in an HS code will necessarily make a seller more accountable when declaring the true value of an item. Of course that isn't true in all cases.
07-04-2014 03:39 AM
maggieb....I have been meaning to ask you a question
For jewelry that is mostly base metal with silver or gold plating, would I check off base metal or precious metal when figuring out the HS code?
07-04-2014 11:17 AM
Hi pj - use 711320, which is jewellery made of base metal, clad with precious metal.
07-04-2014 11:29 AM
rose-dee, I do not recommend that you add more than the 6 digits required. The KISS principle is useful here. The HS is actually a minefield - although one may think it helpful to be as specific as possible, there are all sorts of hidden dangers, possibilities for errors, etc. that could result in either delivery delays from more open packages, or higher duties being quickly assessed by officers glancing at the completed code. Leave that to the customs officers - it's their area of expertise.
07-04-2014 12:41 PM
'maggie' - Do you know if those codes are scanned/read by machine or checked by human beings?
I assumed that because they either have to be entered online when preparing the shipping label or bar-coded at the P.O. that they are (at least ultimately) intended for automated reading.
07-04-2014 01:39 PM
Thank you maggie!
07-04-2014 05:34 PM
rose-dee: Short answer - both
With the requirement since May 20th that Xpresspost - USA, Expedited Parcel - USA, Xpresspost - International (excluding prepaid) require Customs Documentation, labels printed through PayPal or Canada Post have a barcode that is scanned at the PO counter. Hand-labelled parcels require the Customs Form so that its barcode can be scanned and all the info auto-populated when the clerks process the package. For any other mail service, PayPal labels include the requirement for customs info, but are not presently scanned. These will be checked randomly by the receiving countries Customs Officers. When I use form CN22, I add the HS code, although this is not presently required. In future, this requirement will be extended to Small and Light Packets.
The intent with this whole system is that when a parcel is scanned at the PO, info will be transmitted to the receiving country's Customs for pre-clearance (or pre-selection for inspection). The system is in the early stages of phase-in, right now only certain countries have the capability to use this.
By the way, this info is also transmitted to the Customs in the sending country. Do you feel Big Brother breathing over your shoulder? Via satellite, our governments can listen to our conversations on the phone and on the streets, we are captured on camera pretty much anywhere we go, our emails and computer use can be monitored, our passports are scanned every time we cross an international border, there are secret "no-fly" lists in effect when we want to take a plane somewhere, and when we send cookies overseas to our families, the parcel contents are itemized and the info sent to the governments of both nations. Pretty soon, our televisions will be watching us instead of the reverse, and with each flush of a toilet, perhaps the contents will be scanned for illegal substances. William Shatner, Is This Weird or What?
07-04-2014 06:07 PM - edited 07-04-2014 06:08 PM
Hi 'maggie', thanks for the clarification. I use Paypal labelling almost exclusively, so adding the HS code hasn't been any problem -- just one more box to fill in.
I did think this was just the beginning of a wider implementation though; I'm sure we'll see it become completely automated for every service at some point. At the moment, it is required on the Paypal labelling screen even for Light/Small Packet US/Int'l, so perhaps they're just trying to get us used to the idea for everything.
Yes, I assume that anything and everything I do online is being sent or recorded somewhere. The only "protection" (a matter of terminology) we honest citizens have is that at the moment most of that data is captured en masse. Once mega-data can be parsed and tracked back to individual sources, we're all in trouble.
TV's listening in/watching? I think that's already possible. It's certainly been done with video cameras on computers (remember the recent hacker scare?). George Orwell must be rolling over in his grave at what's going on today. It just took a little bit longer than he originally imagined, but not much (30 years).