Which is why you must always ask the reps if they know where Canada is and when it joined the USA.
She obviously didn't know anything about non-USA selling policies.
We Canadians need to meet these standards:
New seller status ends once you've met all the following criteria:
It's been more than 90 days since your first successful sale.
You've completed more than 25 US sales transactions.
You have more than US$250 in total sales.