Will Customer Service please help me solve this problem. I want to pay seller. I have waited for more than 72 hours. Thank you

funnygramma5
Community Member

I have made a purchase, but can not see this item in my account

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Will Customer Service please help me solve this problem. I want to pay seller. I have waited for more than 72 hours. Thank you

If you have bought something but not yet paid, the item should be in your Purchase History awaiting payment.  Is it there?

From the My eBay at the top of the page, go to Purchase History.  Do you see the item?  If not, under where it says Purchases, what happens when you click on the word Archived?  Sometimes we file items in our Archives by mistake.  If it is still not there, chances are the listing was removed by ebay.

Did you get a message from ebay saying your item is no longer available?  What about in your regular email, - you should have either an invoice or a notice that the item has been removed.  As with any misplaced item, - first check all the places it 'might' be.

If you bought it there will be a confirmation in your regular email which will have the seller's ID.  If it has been removed by ebay, there is no way to pay for it and you will not get to have it. 

 

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