any help about a Paypal confirmed address but no seller protection?

we shipped a item to a buyer, the buyer has Paypal confirmed address, we though it should be coverd by Paypal seller protection.since item value more than $250,Paypal require the package shipper can show the buyer signature online when do online tracking.We do not know Canadapost can not show the signature online ,so we have no way to get any protection at all, we lost $1400 for this package.Can anybody give us any idead what to do? never use Canadapost anymore? maybe UPS can provide online shipping tracking with the buyer signature?will a signature on paper from Canadpost be legal document?if yes,why Paypal said the signature must been seen online on Candapost website? Paypal is big company and we have no way to fight through to the end.Please help!
Message 1 of 12
latest reply
11 REPLIES 11

any help about a Paypal confirmed address but no seller protection?

funkywatch_com
Community Member
Is the package lost?

Did you purchase additional insurance when you shipped the item?

What country were you shipping to?
Message 2 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

Sent to QC, small town, shipping insurance bought for $1000. Paypal said the buyer payment is not legal.I guess somebody use other person's credit card? however, the Paypal confirmed the address.we thought we can coverd by seller protection, Paypal simply took away the money, we endup lost,we called ebay powewr seller support but nothing help,may be report to Police?
Message 3 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

funkywatch_com
Community Member
I don't know if they will do anything, but certainly doesn't hurt to try it. You should call the local police if they have one. If the town is too small to have their own municipal force, then you shaoul call the SQ (sureté du Québec)

When you received the email with the payment info, did it say you were protected at that time?

eric
Message 4 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

jakeeangel
Community Member
Nothing protects you when someone uses a stolen credit card or claims unauthorized use. You're SOL without the cops and even then you're still SOL. They're not likely to do a whole heck of a lot. It's not big money to them and they have bigger fish to fry.

Sorry.



Come See What Else We've Got Up For Auction!

Come & Learn eBay!
Message 5 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

the Paypal payment comes in with a confirmed address, Paypal should provide seller protection, Paypal require ON line tracking of Signature from the shipping company (this is Canadapost shipping), but I have never get a single tracking signature online from Canada when my package to US (most of my customer are in US) never ever be able to show online, Canada post only show the signature if we buy extra shipping option and only in Canada.The option of singnature is not an option when we send to US. That mean, Paypal will not provide any protection att all even the buyer has Paypal confirmed address. What else can give us any protection? possible use UPS?UPS may charge the buyer big customs declare fee?
Message 6 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

whoscloset
Community Member
UPS does not charge anything to a U.S. buyer on an item shipped from Canada provided it is under $200 declared value. Over that, they will charge customs clearance fees, but so will the Post Office. Americans are allowed to import up to $200 per day without duty, no more regardless of method of shipment.
Monique



Monique

Message 7 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

Change shipping company use UPS,FEDEX GROUND, DHL,ETC. And stop using CANADA POST (crap shipping company that looses packages on regular basis).
Message 8 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

This is for high end products.
Message 9 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

hw904
Community Member
I am sure signatures can be shown online on Canadapost's website. I tried it before. When you use the EST, just check the signature checkbox and enter your email in the package noticfication alert line, then they will send you a link in the email which you can see the signature online after the buyer got the package.
Message 10 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

First of all, using CanadaPOST for shipping to USA is pure madness since CanadaPOST does not and cannot provide tracking beyond the border. SO, for all your shipments to the USA, You should use another company-- UPS, FEDEX, and DHL are the biggest.

There is an alternate source we found to be very good and quite cheap also -- about 35% cheaper than UPS and FEDEX ---> the company is called CANPAR (http://www.canpar.com). The great thing about CANPAR is that they are partnered with FEDEX Ground Service, so all CANPAR shipments going to the USA are actually delivered by FEDEX Ground Service --- something FEDEX will not tell you nor will CANPAR...we found out through an inside source. Anyways, this is one way to get FEDEX Ground Service with tracking info online for 35% cheaper than signing up with FEDEX directly.

There are a few things to know thou, CANPAR Service within Canada is not COST EFFECTIVE for places like Saskatchewan, Alberta, Edmonton and BC for these areas you should stick with CanadaPOST because CANPAR rates are alot higher almost $10 more than CanadaPOST.

As for your issue with PAYPAL, we have a similiar issue but the amount was for two hundred dollars -- the buyer first opened a dispute claiming the item we sent them was SIGNIFICANTLY DIFFERENT we fought the claim and eventually won - one month later paypal again froze the funds advising us that the credit card the person used was used without permission and the credit card holder was denying the charges and VISA chargebacked PAYPAL who inturn tried to get the funds back from us which they did they went and froze the money immediately -- we fought back and showed them that we shipped to confirm address, we have person telephone number and first name, and we provided them the CANPAR tracking number but what won the case for us was the FEDEX online delivery confirmation report which showed the address delivered to match the paypal confirmed account address.

PAYPAL re-creditted our funds 24hrs later, but I stilled sent them a nasty email telling them that they were a bunch of crooks for freezing the funds in the first place. Never did get a reply to that email.

Remember your paypal insurance and ebay insurance is only for $1250 cumulative within a year period which means for example if you file five claims for $300 each, PAYPAL and/or eBay will only credit you back $1250 in total -- you lose $250 and also, if you file those five claims within the first 3 months or 5months --- your done for the remainder of that year.
Message 11 of 12
latest reply

any help about a Paypal confirmed address but no seller protection?

Canadapost ,pulorator to US do not offer online tracking with signature.for USD$1000 item, the signature must be there online.Canadapost offer the online signature only in Canada if we pay 2.50 extra.we will have to switch to any oterh company now from Canadapost. we will try any otehr shipping company , canpar is possible but it has no outlet to drop the package nearby,pickup package is not free.
Message 12 of 12
latest reply