dumb question...

[katiusciav]

so i did read up on unpaid notifications, but i couldn't really find an answer on this one. i opened one up two days ago, buyer replied twice this morning, second time stating he would pay today. i replied asking him how he's going to pay-paypal or money order...didn't reply. he has a history of not paying...i'm thinking he's not going to pay today, and that he only said that for other reasons. my question is...now what? if he doesn't pay today, how much longer do i wait, and what's my next step? also, if he doesn't end up paying in the end, and leaves me negetive feedback (he likes to do that), can ebay remove it for not paying?? i've never had someone actually respond to an unpaid notification, so i've never gone this far before...any advice is appreciated!

[katiusciav]

I no longer wish to communicate with or wait for the buyer. With this option, the buyer receives an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.

like this here is an option the seller has after opening the dispute and the buyer responds, but i don't know at which point i do this, and if i'm allowed to do it at any point. also, it isn't clear here if i close this dispute using above option and buyer doesn't pay, can he leave feedback??

[whoscloset]

You can't close the dispute and get your FVF's back until 7 days AFTER filing the initial UPI. Since the buyer has responded through the UPI system, he can leave you neg FB and it will stand regardless of whether or not he pays.

[zarzuella]

No, you can close the dispute as soon as the buyer responds - the 7 day rule only applies if the buyer does not respond. Unfortunately, by generating a response - any response - the buyer can now leave FB and eBay will not remove it.

I'd suggest you wait a couple more days to see if the buyer is going to pay.

Ann

[katiusciav]

he's being a real f*****n ass**le-he's got a history of it, crappy feedback...he said in his reply he'll pay today, when i asked how, his reply-SNAIL MAIL. i never opened an unpaid dispute against him the first time he didn't pay for my item, i just relisted it, he emailed halfway through said he was still interested, told him because someone already bid on it, i can't cancel it, he'd have to bid on it if he wanted it. so he bid on it again, and when he didn't reply AGAIN in two days, i opened the dispute on the first auction. i'm wondering now if i can/should open another dispute on the second auction that he didn't win again for the same item? i'm wondering if that's allowed. maybe the more disputes against him, the more likely he is to pay...?

[3jcc14]

Typically, if a buyer does not respond to the initial invoice, I wait 7 full days and then open the unpaid item dispute as that is the minimum that I can wait. On the other hand, if the buyer tells me within the first 7 days of the item closing that they are paying by money order and need to mail it to me, I wait 14 days. When I open the dispute in this case, I make it clear that it is for my protection since it costs me money if I don't ever open a dispute and you fail to pay. I probably would not have relisted the item that quickly because you never know, he may have sent the payment but it's taking its sweet time through Canada Post. If he has the history that you say he does, you may have to eat the negative feedback when it comes but you can also retaliate if needed. I'd block him for sure though!

[katiusciav]

hey 3jcc...look at his feedback and give me your opinion...item number 250135747826

[zarzuella]

So, this guy was the winning bidder on your 1st auction in June at $112 - didn't pay - and won it again the second time round at $71 and still will not pay? Don't want to sound like a nag, but this is why we have blocked bidder lists, Kat.

Try reporting him to PS support as an unwelcome bidder - probably won't work but it's worth a try. Personally, I would not sell to him, but now of course you are looking at the possibility of 2 negs.

[katiusciav]

hi anne...after i relisted the item and he emailed saying he had had 'alot of drama in his life', he was sorry, and was still interested...at that point, i couldn't end the listing since there was a bid, so i told him to rebid on the existing auction. so he did, won again and here we are...i have to admit, i didn't open an unpaid dispute against him because i was afraid of a negetive, so i just let it go, i was also afraid of a negetive when he emailed me the second time asking for the item (had i said no)...now i'm not 'afraid' or intimidated anymore...now i've just about had it. i realize in hindsight i should have opened the dispute right away, blocked him and moved on. because i didn't, and tried to play 'nice guy', i am now facing two negetives. i really don't care about selling the item-i care more about negetives, at this point, i don't know the best way to get out of this clean with no negetives. i really don't want him to know i'm 'intimated' by a negetive, and i'm hoping he cares more about his record and will mutually agree to end the whole thing without paying. i only have a feedback score of 418-two negetives will hurt me i think...sheesh!! i suppose i can just ask him if he wants to mutually end the relationship...

[jakeeangel]

File the UPI dispute and put him on your BBL. There is no way to get out of a negative. Don't be so afraid of getting one to the extent that you'll cow-tow to some nasty piece of work bidder! As soon as someone wins and item or buys an item from a store they can neg you if they so desire. Nothing you can do about it.

Multiple feedbacks from the same person only count once. Do NOT go for the Mutual garbage. Give them the UPI strikes he deserves so that hopefully when he keeps doing this crap he'll get NARU'd. Buyers like this are allowed to stay on the site because too many sellers won't/don't know how or are too afraid to file UPI disputes giving them stikes. The UPI strike is what counts.

You're not a doormat. Don't let this guy treat you like one! :)

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[katiusciav]

File the UPI dispute and put him on your BBL

done and done

You're not a doormat. Don't let this guy treat you like one!

tell me about it. the way i do business is very simple...i TRY and give the buyer the benefit of the doubt-i TRY not to come off too presumptuous (sp?), and i DO remember always that if a bend a little now, it may save me a negetive, and by day's end, they'll be long forgotten, but a negetive stays on your record a LOOOOOONG time...HOWEVER...enough is enough. this guy is an obvious %^&*I...doesn't pay once, but twice...and replies 'snail mail' as a way of paying...obviously on purpose. like i said in my previous post...am i really afraid of another negetive? of course! but when it comes down to doing the right thing against cowards like this, i'll have to take the neg...i think he has much more to worry about than me...he's already at 93%, i don't know if his history of unpaid disputes is open to anyone, but i would guess he's had at least one juding by his feedback...a total of three gets you suspended..right? and is it three during any time frame, or under certain timeframes, ie...3 in a year? anywho...i just can't understand people...they make things so difficult...if you don't want the item, DON'T BID!! not once, but twice for god sakes! and if you want it and bid on it, PAY!!! geeez, am i the only rational one who thinks that?!?!? even if you want to back out, just tell me and get the heck out of my hair! i think he's going to make it difficult because he's p***sed that i opened the dispute...well, sorry! learn how to do business man! X-(

[katiusciav]

i have contacted ps support on this, and they encouraged me to open two disputes for this one item and one bidder. i would have thought they would have said only one was allowed, as, again, its one item and one bidder, but the tone of their email was very clear that this buyer should be pursued. i have decided to come down hard on this buyer...i've submitted new information letting him know that in the dispute, and what will happen if there is no payment by end of day 7. here's another question...if a ebay member becomes naru'ed due to too many strikes on their account, i guess their feedback wouldn't be allowed, right? according to conditions stated by ebay. also, can a buyer get naru'ed only from unpaid strikes, or can they can naru'ed from too many negetives?

[whoscloset]

A buyer can get naru'ed from 3 unpaid items strikes. I think they have to be from different sellers.

[zarzuella]

They do. But it is so easy for buyers to get strikes reversed by just asking that it makes a mockery of the rule.

[whoscloset]

Sad but true. 😞

[westernstargifts]

I received a positive feedback from a buyer awhile ago...a newbie. Later I received a notice that her feedback had been removed because she had been NARUed. So they will not allow any feedback to stay from a NARUed buyer, positive or negative.

[katiusciav]

i added a message to my dispute stating that ebay had encouraged me to open another dispute against the buyer, and that if payment hadn't been received within 7 days of opening the first, two strikes would be issued as well as two negetives. buyer responded stating i was getting 'ugly', and stated he had now cancelled his check that he was sending in the mail. hilarious. i'm sure it was all written out. i reminded him again, the only thing he has to do is pay, and that these aren't my rules/enforcements, but ebay's...haven't heard from him since and probably won't again. if he doesn't pay, i will definitely not remove the strikes, and will give him two negetives, i know i'll get two as well, but at least this jerk will be exposed...

[jakeeangel]

Kat, if you have 2 items numbers it's 2 disputes. It doesn't matter if its for the same item or not.

Judy, only buyers who join and are NARU'd within 90 days of joining I think it is, have feedback they've left removed. It's not all NARU'd user IDs by any means.

You guys need to read a lot more of the help pages, announcement boards and listen to eBay Radio online. It's very informative. 🙂

http://www.wsradio.com/internet-talk-radio.cfm/shows/eBay-Radio.html

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[3jcc14]

Hi Kat, I usually keep an eye on my bidders. If someone comes up with a poor feedback score. This guy is close to 10% negative, I may cancel the bid with the auction going on. OF course, I can't do anything about someone who snipes. He seems to be a type that gives negative and frequently neutral feedback, you might have to eat the bad feedback. Sorry!

[katiusciav]

hi 3jcc...i know...that's why i was initially avoiding the whole thing with him from the beginning...by the way, i wasn't around to see the item end...i remember i was out that night, came home and it had ended while i was gone...while he bid...i too watch my bidders, and i too will cancel if i don't like the feedback, but it was too late...just one of those bad luck situations...