eBay & Canada Post Workshop: Wednesday, September 28, 1:00-2:00 PM ET

carly@ebay.com
Community Member
Topic: eBay & Canada Post Workshop

Date: Wednesday, September 28, from 1:00 PM -2:00 PM ET

Where: Right here on Canada Town Square

Description: Please join us on Wednesday, September 28, from 1:00-2:00 PM ET for a workshop with Canada Post. Kim from Canada Post will be here to answer all of your questions about Canada Post and how you use the various services with your eBay business.

If you are not able to attend, you can leave your questions here one week in advance of the workshop and they will be answered during the workshop, and you can come back in and check the answers.

Hope you can join us!

Carly
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eBay & Canada Post Workshop: Wednesday, September 28, 1:00-2:00 PM ET

tobyshitzu
Community Member
"you can call our customer service department to give them the specifics and we can then follow up with the particular outlet."

And be prepared to do it over and over and over again before
you realize it is always futile and you must contact CP excutives multiple times, CRA investigations(for GST overcharging issue), talk to local CP supervisor, contact head office of business with the outlet, write to CP ombudsman...then maybe after 6+ months of complaints someone will do something
Message 141 of 146
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eBay & Canada Post Workshop: Wednesday, September 28, 1:00-2:00 PM ET

digital_37
Community Member
I guess so.... Seems like none of my post will get an answer...

Thanks for the effort Kim.
Message 142 of 146
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eBay & Canada Post Workshop: Wednesday, September 28, 1:00-2:00 PM ET

canadapost2
Community Member
Hi Vladmaz,

My words, you have had a poor customer experience, and we owe you an apology. There is no way that you should be having items charged up for being reweighed at a higher weight than our own counter weighed the item in the first place.

As for overall prices in Canada: Canada is one of the most, if not the most, competitive shipping market in the world. That means we have to be cost competitive, and stand to lose our business to multi-national, national, and local competitors if we are not price competitive as well. We have an efficient system and we believe we have the best prices offered in the country. Other countries have different cost realities: the country may be smaller, allowing for lower domestic rates; labour may be less expensive, and this is a labour intensive business; or service standards or service features (e.g. tracking etc.) may not be the same.

A competitive market also drives industry standards and norms. It is standard practice in the shipping industry to price to the next weight break if the weight of an item crosses into the subsequent threshold. An item that weighs 501 grams is rightly priced in the >500g threshold e.g. at up to 1 kg.

We value your business and believe we can earn it. To that end, we will follow up on your poor service experience regarding items that were reweighed and returned to you. That should not have happened.

Thanks for your note on your experience with us, and I hope we can keep you as a satisfied Canada Post customer.

Regards,

- John
Message 143 of 146
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eBay & Canada Post Workshop: Wednesday, September 28, 1:00-2:00 PM ET

canadapost2
Community Member
Thanks everyone for your questions today. I do apologize that it is taking us some time to respond to all of the questions (including the last workshop).

The answers will be posted soon.

Thanks for your continued interest and support. See you next time!

Kim
Message 144 of 146
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eBay & Canada Post Workshop: Wednesday, September 28, 1:00-2:00 PM ET

Thanks for your note on your experience with us, and I hope we can keep you as a satisfied Canada Post customer.

Regards,

- John


Who is John?
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915


"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 145 of 146
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eBay & Canada Post Workshop: Wednesday, September 28, 1:00-2:00 PM ET

shwachick
Community Member
LOL at Christine in Post 148....
When pigs fly]:)
It's a dog's life for sure.
Message 146 of 146
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