08-12-2013 05:24 PM
P.S. number of transaction 05S61343FS217590E
08-12-2013 10:10 PM
Try going here and refer only to the transaction number on the item you have not recieved a refund for. At this point, the other transaction is complete and no longer important.
The Resolution Centre (top right, drop down to Customer Support) may give you more help.
But.
How long has it been since you paid? If we are now over the 45 Day deadline Paypal will not consider your dispute.
If you backed the PP payment from a credit card, go to the customer service 1-800 number and ask about a chargeback. Again,don't mention the already refunded item, it is not relevant. Have all your transaction numbers, dates, prices etc, handy for the customer service clerk.
08-12-2013 10:12 PM