how long request to cancel transaction case is still open without answer from other party

[politika-ba]

how long request to cancell transaction from ebay is open.  the buyer is not answeing and ebay is not closing the case. 

does anyone know how to contact ebay by email and not by phone

[chaldo2010]

EBay does not correspond by email...only by phone: http://ocsnext.ebay.ca/ocs/cuhome