how to cancel a buyer's bid

[yvesmary]

This buyer has bid on my auction. Twice in the last year he's defaulted on purchases and yet his feedback is still 100%.

How can I remove his bid?

[recped]

http://pages.ebay.ca/help/sell/manage_bidders_ov.html#canceling

[maximus7001]

You need to put him in your blocked bidder list so this does not happen again.

[recped]

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@maximus7001 wrote:

You need to put him in your blocked bidder list so this does not happen again.

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Why? Do you assume that because they asked to cancel one bid they must do it all the time? If it was a chronic situation surely they would know how to retract their own bid.

[reallynicestamps]

It is chronic.

Twice in the last year he's defaulted on purchases and yet his feedback is still 100%.

[momcqueen]

It also helps to set your buyer restrictions to auto-block anyone with unpaid strikes. The most stringent setting will prevent a buyer with two Unpaid Item Strikes within 12 months (the smallest amount over the longest time period) so that they cannot bid or buy anything from you. This can be found in your Account Settings under Site Preferences and Buyer Requirements. 

Mine are set as follows. The last one could be tightened too but, unfortunately, there is nothing between ten and 25 items when last I checked. I think 15 or 20 might be a happy medium but it's not available and limiting a buyer to 10 items is too few in some cases. 

Have received 2 Unpaid Item strike(s) within 12 Month(s)

Have a primary shipping address in a location I don't ship to

Have 4 Policy Violation report(s) within 6 Month(s)

Are currently winning or have bought 25 of my items in the last 10 days

[maximus7001]

"It also helps to set your buyer restrictions to auto-block anyone with unpaid strikes. The most stringent setting will prevent a buyer with two Unpaid Item Strikes within 12 months (the smallest amount over the longest time period) so that they cannot bid or buy anything from you. This can be found in your Account Settings under Site Preferences and Buyer Requirements. "

You can also tailor it individually for each listing near the bottom of page 1 while listing (page 2 when relisting) but it would be very tedious so you might as well just do it like mjwl2006 does.

[yvesmary]

Thank you all for your responses. I found the page recped linked and was able to cancel the bid. One thing I don't understand is that his feedback rating is still 100% and nowhere does it show anything about not paying for his wins.

[zee-chan-jpn-books]

Because buyers cannot get negative feedbacks, their percentage will always be 100%. It will not show on their feedback page that they didn't pay for something, unfortunately. 

[recped]

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@yvesmary wrote:

Thank you all for your responses. I found the page recped linked and was able to cancel the bid. One thing I don't understand is that his feedback rating is still 100% and nowhere does it show anything about not paying for his wins.

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Non-payment strikes are recorded by eBay but are not shown publicly (never have). Years ago eBay had a pretty hard and fast 3 strikes and you're out rule. You knew they hit 3 if you filed and the buyer immediately became NARU (not a registered user).

That was before sellers had the ability to block buyers with non-payment strikes. Now you can block buyers with 2 strikes in the past year, you don't need to know any more.

The 3 strike rule didn't really work that well for the simple reason that it was not tied to purchase volume. One of my very good customer used to get naru'd frequently for reaching 3 strikes but this was a buyer who was making several thousand purchases per year, it wasn't reasonable to treat buyers like that the same as a buyer who didn't pay for 3 out of 5 transactions.