Hello i need help on how to respond to my first negative feedback.The item number is 272287386070 . I received a message from the buyer 42 days after the item was delivered.the message states :"The quality of this item is definitely not what I expected for the price or the description."
My answer to the message was "Hello we are really sorry that the item did t reach your expectations. The product it's original Simon Chang and the price of $19.99 it's very good for this brand . The description it's the original description of the dealer . Thank you".
Afterwards the buyer left me a negative feedback without having further communication.I have contacted eBay for help because we never said "too bad that you dont like it "as the buyer states in the feedback.After all i checked the buyer and i saw that very often he/she isnt completely satisfied with his purchases and there is a lot of recommendations to the sellers.
My question is how to respond on this feedback.I have doubts that even tho the eBay sees our messages and is aware that the negative feedback do not respond to the truth and as usual isnt willing to help.That is why im looking for an advice once again from you.Thank you and have a nice day
