i received a neg from a buyer, the buyer claims that they did not relieve there parcel, according to the tracking number it was delivered t

[cuttingedgevinylart]

i received a neg from a  buyer, the buyer claims that they did not relieve there parcel, according to the tracking number it was delivered to there payal address, they put in a case, I won the case because of the tracking number verified that it was delivered, is there a policy somewhere saying that if a case is won  and in the sellers favour that a buyer can not give a neg feedback, I called customer support and bacicly they said to bad, give feedback describing what happened, this will hurt my scores, What can i do this is not my fault I should not be held responsible for this....am i right or wrong, Please give me some insite on this situation..Thanks

DRDesigns

[dmil8030 · Accepted solution]

Hello DRDesigns,

In cases like this I have seen other sellers respond to the feedback with something like  "DC # shows item arrived safely. You lost the case".  Whether or not that seems okay to you, hmmm.  It does state the facts in a straight-forward response that would be wholly inoffensive to future buyers.

You can respond to it, as you know, but be mindful how you phrase your words.  In the next day or two, however, I'd say nag nag nag ebay to have it removed.  Calmly and logically explain to ebay that as they have the evidence the person lost the case due to verified delivery, the statement is false and tantamount to an injurious lie.

In my opinion, that is the reason for it.  The buyer lost and the negative is the best retaliation available, perhaps the only one. Alas, there is no policy nor enforcement whereby you can assert that a feedback comment is untrue and thereby have it removed.

So now while we're on this, -- where I'm from we have a saying, "What goes around, comes around".  How much truth is there in your retaliatory response to the buyer who found the decal not as described, and you snapped back that the buyer was a "scammer", urging others to "beware"?  Just because someone does not contact you first like she ought to does not make her a scammer.

Other vendors may feel sorry for you, but how much of your stuff do they buy?  Buyers are not going to sympathize with a seller whose best defense is to 'blame the buyer' in a vindictive lie.  The result of that kind of unwarranted retort is that honest buyers will beware of you, - leaving you with the other kind of buyers who are not too particular, not about their own behaviour nor other people's.

For now, though, try your sweetest to get it removed. 🙂  Even though one ebay attendant said 'no', it doesn't mean they all will.

Best of luck 🙂

[cuttingedgevinylart]

Hi, yes you are right i did regret saying what i did, lesson learn't

thanks for your imput

DRDesigns

[ok_so_im_50]

Glad to hear that you won the case. That's is exactly why it is of utmost importance for sellers to use tracking or delivery confirmation.

Use the tracking number in the response to the neg as suggested and add the buyer to your blocked bidders list.

If it is of any consolation, the buyer is also a seller and received what should have been a neg. That comment was "Had to open case for refund". Maybe because they had to refund their customer nearly $100, they were hoping to get their money back from you by filing a false item not received dispute.

[ok_so_im_50]

I forgot to answer this part: " is there a policy somewhere saying that if a case is won  and in the sellers favour that a buyer can not give a neg feedback"

No. If you had a non payer, filed an unpaid item dispute and closed it 4 days later which resulted in the buyer getting a strike, then they would not be able to leave feedback of any kind.

There are specific incidences in which feedback can be removed but your situation is not one of them.

[cuttingedgevinylart]

Thanks for the advice I will do that, my over all scores have gone down because of this, I just might loose my Power Seller, it is really not fair, they should not be allowed to give feedback if a case is won in the sellers favour