item not yet go out at custom inspection

[minh7176]

Hi All..

I am in Montreal CANADA. My item bought with tracking number ( from Ebay ,Seller China) still stay on customs inspection Canada( over or more 3 weeks???)  Could you help me to know :
-What I can do for this problem if my item still stay on at customs inspection  near or pass the date limit on Ebay (Don't forget to leave feedback! If there was a problem, please go to the Resolution Centre by 15/05/14)
- Normal how long (days) maximum for my item go out of customs inspection Canada. Thank you in advance for your time.

[reallynicestamps · Accepted solution]

Your problem is that you have not received your item.

It doesn't matter that you think you know where it is.

It is not in your hands.

The delay in Customs might be just on paper and the item might be on its way to you. Or Customs may have decided that the item cannot be imported. (for example, it is not labelled in English and/or French or it does not have a CSA/UL safety inspection label). 

This is irrelevant. You do not have the item you have paid for.

If it is not delivered by Day 40 after you agreed to purchase, go to the Resolution Centre and open an Item Not Received dispute.

If the seller cannot prove delivery, you will be refunded. (Don't wait until May 15, file sooner.)

But.

The item might finally turn up.

Not a problem.

You can return the refund using Paypal's Send Money service. Be sure to add the PP transaction number for the original payment and refund so the seller can see what happened.

Ethically you can have either the money or the item, but not both.