scammers out in force for me. you?

just wanna know if anyone has noticed an uptick in the number of scammers. For me this is what I have had in the past couple months and it seems to be increasing:

 

2 claims of item not received when tracking shows delivered. one never responded back, the other put in an ebay claim. Both are only attempts

 

lots of zero bidders lately

 

zero bidder bought 2 identical items within a couple minutes but only paid for one. I shipped only one. they never responded about the other.

lots of zero bidders buying items and paying. I list 'standard international shipping' and send tracked for them. Sure, it could be new buyers, but the sheer volume suggests it's not. 

 

Item not as described: x5 in the past 3 weeks.

 1 from a camera repair store who changed the shell and sent back a broken one

 

1 that argued I should give them a free camera even though i almost always pay shipping back. They called ebay, but eventually are sending back. hopefully it's not an empty box.

 

1 that argued the value is too low to return, even though I will pay return, so I should refund and they keep the camera (still open)

 

1 said no power, i paid for return, it works fine (buyers remorse I think. not really a scam per se, but still cost money)

 

1 said no power, is returning item.

 

While it could be me, it just doesn't add up. I check everything moments before it goes out and to have such a large increase so suddenly doesn't match up with what I do historically. 

 

So just wondering if anyone else has noticed any increases in scammers. 

 

 

 

Message 1 of 40
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scammers out in force for me. you?

You are overly dramatic. Is everything that goes slightly bad scamming? That is rude to be calling everyone a derogatory name.

That many problems, you should be looking a t your listings and your products before painting society with a broad brush.

In 8,000+ sales I have never had one of your "scammers" as you call them.
Message 2 of 40
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scammers out in force for me. you?

i have only had one person try to scam me after i shipped. it. he filed a  didnt reciece it complaint. i promptly listed the tracking # and he ended the dispute and left a postive feed back.

 

as for people not paying? sammers? not sure. people over buying and not having the $ to pay? thats  more what i think.

Message 3 of 40
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scammers out in force for me. you?

Over the last couple months, I've had 'eBay take action to protect my seller rating' four times.

Considering I've NEVER had a buyer protection case opened against me, I find it surprising that eBay may have made four of them go away over the summer.

Had one buyer claim his package never arrived. I actually believe him to be legit, but he's also in rare company. This would only be the second envelope I've had drop completely off the grid, among hundreds and hundreds of mailouts.

Lots of 0-10 FB buyers, but that's OK. Everyone has to start somewhere, and one of them left the most glowing feedback I've ever received.

 

In conclusion, maybe yes and maybe no to the scammer question.

Helpful?  Smiley Very Happy

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scammers out in force for me. you?


@inuk_the_polar_bear wrote:
You are overly dramatic. Is everything that goes slightly bad scamming? That is rude to be calling everyone a derogatory name.

That many problems, you should be looking a t your listings and your products before painting society with a broad brush.

In 8,000+ sales I have never had one of your "scammers" as you call them.

you probably don't sell electronics. there are plenty of scammers out there both on the selling and buying side, and like I said, I know I make mistakes, a lot of them, but they are consistent. The postal system makes mistakes...but they are consistent. i have had a huge (in relative terms) increase in claims that does not match my history or the post office. 

 

I am top rated PLUS on ebay.com so I must be doing something right. 

 

 

Message 5 of 40
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scammers out in force for me. you?

Well, when you sell electronics, you're going to have problems.  Used electronics, you're asking for trouble SQUARED.

 

Your listings fairly BEG for trouble - I'm surprised you haven't been reported for asking for 5 stars - that's forbidden.  I'd take that out if I were you.

 

 

Imagination will often carry us to worlds that never were. But without it we go nowhere. Carl Sagan
Message 6 of 40
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scammers out in force for me. you?


@surplusdealdude wrote:

Well, when you sell electronics, you're going to have problems.  Used electronics, you're asking for trouble SQUARED.

 

Your listings fairly BEG for trouble - I'm surprised you haven't been reported for asking for 5 stars - that's forbidden.  I'd take that out if I were you.

 

 


yes, that is my point. there are scammers in the electronics market. thanks for pointing that out. What I really asked was did anyone notice an uptick in problems.  

 

I am not sure how my listings BEG for trouble and I think you are mistaken about asking for 5 stars. I am not sure what business isn't allowed to ask for positive feedback. Maybe you can find a link for it? 

Message 7 of 40
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scammers out in force for me. you?

Please desist with the invective. For every one of your so-called "scammers" there is an equal part lying seller. Please, have some respect for the consuming public.

 

I looked at your listings and they are crying for trouble. Damaged parts from broken cameras being sold to people trying to fix a camera not worth fixing. That doesn't suggest to you that there may be problems?

 

I\m with Dude. Yer product line is attracting a class of buyer most of us do not want. You should be factoring that into selling.

Message 8 of 40
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scammers out in force for me. you?


@surplusdealdude wrote:

 

I'm surprised you haven't been reported for asking for 5 stars - that's forbidden.  I'd take that out if I were you.

 

 


I have to agree with the OP that you are incorrect here.  He's not demanding 5-star FB in exchange for any concessions from the buyer, nor is he threatening anyone.  He's simply added a line in his listings asking his buyers to leave 5-star FB if they're happy - nothing wrong with that.  

 

For reference, here's the link to the FB extortion policy: http://pages.ebay.ca/help/policies/feedback-extortion.html

 

That said, thinking from a buyer's point of view, I would reduce the amount of text used on the subject of FB in the listings -- keep it simple and on the positive side. I think one or two lines would suffice.  However, that's not the issue the OP was presenting. 

 

Although I can't say I've noticed an increase in deliberate scams (I'm in a category that is probably less likely to be the target of such activity in any event), I think there have been a lot more reports lately of people gaming the returns and INR system in order to hang onto the product and get a refund.  EBay/Paypal really haven't done much at all to address that problem area.

 

You are in a category that will probably attract irresponsible or problematic buyers, and there just seem to be a lot more of those around generally these days. So what you're seeing may be a reflection of what's happening in other "higher risk" categories. 

 

Also, if I recall, electronics was one of the areas affected by the new Best Offer policy, which allows buyers to make offers all over the place, wait for acceptance by various buyers, then cherry-pick which item(s) to actually confirm they want to purchase.  I can see that this procedure could lay sellers open for buyers who think they can do this with auctions or BIN, in other words, irresponsible buying generally.  Maybe that's some of the source of what you've been seeing.  

 

Just some thoughts...

 

 

 

Message 9 of 40
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scammers out in force for me. you?

"So just wondering if anyone else has noticed any increases in scammers. "



No.



As stated by other posters, the word "scammers" may not be the correct one to describe buyers unhappy with a transaction.



I took the time to review a few of your listings and would like to offer the following:



 - Your feedback rating and DSRs are OK.  So far you have managed to have 5 negatives reversed and your overall ratings are quite acceptable.  I suggest you remove from your description every sentence having to do with feedback, DSR, "two guys who make mistakes", etc...  Take it all out of the description.  If you think it is important to communicate those words to your customers, do it on an invoice or insert sent with the merchandise.  That is the most effective way to communicate.



 - "We are required to collect taxes on all purchases in Canada."  I suggest you change the wording to state very simply: GST/HST will be charged to Canadian buyers based on their province of residence. KISS



 - I suggest you remove "International sales are exempt and will not be charged any taxes" from your listings. Most countries (except the USA) may charge tax (VAT or equivalent) at time of Customs clearance. KISS



 - I also suggest you eliminate the paragraph about converting from US$ to Cdn$.  The information you give is not correct (you state converting Cdn$ to US$ ehrn in fact the buyer would be converting US$ into Cdn$). A simple one line: "Canadian buyers may pay in Cdn$ if more convenient" is all you need. KISS



 - The percentage of buyers leaving feedback is relatively low at 54%.  It may have to do with the type of buyers or category you sell in.  I feel an insert with the merchandise inviting the buyer to leave feedback may be more productive.



 - I would also change your shipping policy to "1 day handling" instead of 2 and increase your return policy to 14 days instead of 7. Both will result in better placement in search.



What happens when you remove all that "stuff" from your description? You are left with the important stuff: sell your item, not your terms or your mistakes.



Good Luck.

 

Message 10 of 40
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scammers out in force for me. you?


@inuk_the_polar_bear wrote:

Please desist with the invective. For every one of your so-called "scammers" there is an equal part lying seller. Please, have some respect for the consuming public.

 

I looked at your listings and they are crying for trouble. Damaged parts from broken cameras being sold to people trying to fix a camera not worth fixing. That doesn't suggest to you that there may be problems?

 

I\m with Dude. Yer product line is attracting a class of buyer most of us do not want. You should be factoring that into selling.


If you are going to roundly criticize others for their 'attitude' on these boards, you should take a closer look at your own responses.  The word invective refers to abusive language, and I see nothing of that in the OP's posts, only in yours.  You might try being a little less mean-spirited and frankly, less rude.  

 

By the way, it might also serve to bolster some of your bravado if your own selling ID were visible -- or are you afraid to have others see that you may not be without faults and difficulties?  It's easy to point fingers and blast at others from behind a wall.  

 

In my opinion, if you're criticizing incognito, you had better have a very firm foundation for your argument, and you should be respectful about making it.  On the other hand, if your own record is open for all to see, then you can bash away all you wish, but you can also expect to receive a justified response based on your own performance on this site.  

 

As for the content of your reply, the OP's FB, DSRs and TRS rating would suggest he's generally doing the right thing across the board -- and in a difficult area of selling, so your point is untenable in any event.  

 

 

Message 11 of 40
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scammers out in force for me. you?

OUCH

Message 12 of 40
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scammers out in force for me. you?

"By the way, it might also serve to bolster some of your bravado if your own selling ID were visible -- or are you afraid to have others see that you may not be without faults and difficulties?  It's easy to point fingers and blast at others from behind a wall.  

 

In my opinion, if you're criticizing incognito, you had better have a very firm foundation for your argument, and you should be respectful about making it.  On the other hand, if your own record is open for all to see, then you can bash away all you wish, but you can also expect to receive a justified response based on your own performance on this site. "

 

???

 

Would you have the same comment for other posters with zero feedback who carefully protect their real identity, their real seller ID ?

 

"Inuk" is a well known seller who often posts under his selling ID and never made any secret of it.  I am surprised you are not aware of it.

Message 13 of 40
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scammers out in force for me. you?


@pierrelebel wrote:

 

"Inuk" is a well known seller who often posts under his selling ID and never made any secret of it.  I am surprised you are not aware of it.


That may be Pierre, but it's irrelevant.  The posts I have seen from this particular ID are generally akin to scatter-shot blasts in a dismissive (and often rude) tone from behind the comfort and safety of a wall.  And I would indeed make the same comment to anybody who posts responses here incognito in a rude and demeaning way, regardless of ID or accumulated FB.  

 

In principle I have no problem with stealth IDs, etc., and I understand the rationale for having them.  However my point was that there is a greater onus on those who remain incognito and hidden to also remain respectful and courteous when posting remarks on this board, clearly because they themselves are immune to any scrutiny.  

 

It's not a matter of "rules" or IDs -- it's a matter of common decency. 

 

Message 14 of 40
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scammers out in force for me. you?

Pierre, Rose is baiting me.

 

Rose? Calling everyone who crosses you with the slur "SCAMMER" is not an invective? "Scatter shot blasts" "dismissive" "rude"?

 

I choose NOT to call people names. OP came with a concern. OP came in calling buyers rude names. I take any and all offense to name calling.

 

Re: scammers out in force for me. you?  Could be: I seem to be experiencing a high rate of returns and customer service opportunities, any advice?

 

One is aggresive and closed. The other is open. I choose not to believe in scammers as I find that rude and not reflective of customers at all. So, I rise in defence. I do not believe in negative based selling, I believe in positive based.

Message 15 of 40
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scammers out in force for me. you?

I'm not baiting anybody.  I'm noting what I see, both here and in other discussions.  This was a plea for ordinary courtesy and consideration on these boards.  

 

On the specific point: There is a world of difference between designating a behaviour (scammers) and calling someone a scammer to his or her face.  The former may be exaggeration or misrepresentation, but it certainly isn't invective. Scammers exist, just as do shoplifters, although likely not in anywhere near the numbers people seem to imagine.  However, referring to the possibility that scammers may exist isn't abuse.  

 

I don't think the OP requires a lesson in propriety and manners.   

 

Pierre's response to the OP above is a case in point on how to focus politely and professionally on the question at hand and is worth emulating. 

 

 

Message 16 of 40
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scammers out in force for me. you?

No. It is not okay to think but not say bad things. There is a moral dis-connect with that. NEVER ever think bad things about people.
Message 17 of 40
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scammers out in force for me. you?

Rose-dee is having no problem holding her own on this thread Smiley Happy but I do agree with her that I have seen some awfully rude and dismissive comments from a couple of posters on this board and it never fails to throw me for a loop.  However, because I know who they are, I no longer take it personally and understand that their comments are directed at just about everyone who asks for advice or makes an observation.  I do worry for those newbies to the board who do ask for help, some of whom cannot articulate themselves well, and are made to feel like, for lack of a less invective word, "idiots".

 

However, the people who are always polite and helpful so outnumber these individuals that these boards continue to be an excellent resource for those seeking information and guidance.  As well as being an avenue to vent, thus, no doubt, saving quite a few computers from being tossed out the window due to the frustration we all experience as sellers.

 

One final coment -- while I might not label them scammers but, rather, people who know how to work the system Smiley Happy, I have experienced far more instances of people, seemingly so polite and grateful and chatty through their e-mails, telling me that their lettermail packages have not arrived (I'm referring to within Canada).  They get their refunds with a request that they kindly let me know when it arrives so I can re-invoice them.  Never happens.  And the packages are never returned to me.  Ever, period.  This used to happen a couple of times a year, and now it happens a couple of times a month.  And I refuse to put the blame on Canada Post who I really have had little problem with.  Cosmetics are desirable items to young people (who are less likely than mature adults to have the money to buy designer mascaras, etc.) and they seem to have no qualms about claiming non-receipt.

 

But it's all part of this business we've decided to be a part of.  Even though it's often hard to come to terms with.

 

 

Message 18 of 40
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scammers out in force for me. you?

OP has done nothing to deserve the snarkiness.

 

Here is a suggestion, add restocking fee to return policy to cover your trouble in case of a return. Prepare the officially looking insurance affidavit form in PDF format and email it to problem buyers and have them sign and date.  Even if the item was self-insured, it's the record for you.

 

Who needs to know you are working out of your basement and why are you apologetic before there is even reason to be? To some it reads "this guy is easily coerced". Leave only product info in your listings, you will get fewer problems.

 

I did not notice the inrease in problems. There was couple recently, the problem buyers seem to spike-up and then there is weeks of quiet. 

Message 19 of 40
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scammers out in force for me. you?

Yes, there are scammers, lots of them.  When I sold cross-stitch magazines & patterns, I was never scammed.  Now I sell jewelry and it happens often.  Why?  Because its expensive, its a frivolous item, that lot of people really cannot afford or justify buying,  Easy to steal in transit, or from the mail box.  High import duties and taxes payable, so purchaser decides not to claim parcel and its not returned by foreign country.   Its easier to say "I didn't get it" than to admit the truth.  Then there are the buyers who know that they can keep ithe item and get their money back without any problem.  

 

Canada Post used to insure Small Packet up to $100.  They no longer do so because of the high incident of claims for "items not received".  If you haven't been the victim of "non receipt", then you should consider yourself lucky.  But never assume its because of your charm or whatever you do that makes your service superior.

Message 20 of 40
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