eBay

deon36 · ‎02-29-2016

Seems there's a seller that has falsely accused me of not paying for an item that I have never even looked at. It's not even in my history list of purchases or bids.

He has opened a non payment claim against me....how do I contact ebay to set this straight?

I wish to make a complaint against this seller.

Thanks

maggiebvintage2010 · ‎02-29-2016

I'm not sure how he could open an unpaid item case without a transaction taking place. Calling eBay has gotten more difficult, as most of the available choices lead to an endless loop. However, you should be able to find a number by clicking on "Help & Contact" at the bottom of any eBay page, and then following the prompts on "Buying>Paying for Items>Appeal an Unpaid Item Case".

If that does not lead to a phone number, get more creative. For example if you choose "Buying>Before Your Purchase> Retract a Bid", or "Account>Resolving Account Problems>Account restriction and suspension", at the bottom click on "Contact us" and choose #2 - "Call Us".

You will be given a toll-free number and a passcode. These calls can take a long time - make sure you have all the information at hand, an empty bladder, a drink and snack, and I hope you don't use up all your cell phone plan free minutes.

pierrelebel · ‎02-29-2016

"He has opened a non payment claim against me.."

How do you know? Did eBay contact you by email? Do you have the opportunity to reply to eBay's message?

pjcdn2005 · ‎02-29-2016

If the message was sent only by email and there is no record of it on your ebay account it is likely a spam email and not legitimate. If there is actually a claim, you should be able to see that if you go to the resolution center.

marnotom! · ‎02-29-2016

@pjcdn2005 wrote:

If the message was sent only by email and there is no record of it on your ebay account it is likely a spam email and not legitimate. If there is actually a claim, you should be able to see that if you go to the resolution center.

I'm betting this is a spam/phishing email, too. I've received a couple of these in the past. The giveaway was that the email went to an email account that I don't even use for eBay.