this buyer wont pay me and wants to cancel the sale five days after he was emailed that it had been

[onestopshop604]

Ok buyer paid for item.It was a PC game.I misplaced cdrom. So.So I immediately refunded his payment and said I would send the CD free of charge as I was only missing its insert.I then located the insert. So.So I invoiced the buyer.He said he would"try| to pay.Well now after it has been shipped he emails me (five days after he received the notification of shipped item) that he no longer want the item.I cannot open an unpaid item claim 

I had tried to void the shipping label because red flags went up when he said he would try to pay.But Paypal shipping was down and by the time is was available it was past the 48 hours so i simply shipped the cd and assumed he would be honest and pay.But nope.

Any suggestions

[reallynicestamps]

After all the he said/ she said.

Did he pay you?

Did you send him anything?

Did you refund?

If he has his money and you have the now complete game, stop.

The less you communicate at this point the less likely he is to get annoyed and leave bad feedback or cause other problems.

Remember the original problem happened because you couldn't supply what was purchased.

If he has most of the game, and all of his money, that's another kettle of fish.

[aubreyclay56]

   oh my,you gave him his money back and then shipped the complete game,and told him he could have it for free,and then reinvoiced him,i think you really screwed yourself on this deal.I dont think god could even fix this mess,chalk it up to experiance,and after you shipped it you tried to cancel the shipping label? your out the game as far as i can tell.                                                                                                                                                                        

[dmil8030]

Hello 'onestopshop',   

We live and learn, eh.  

<< buyer paid . . .  I immediately refunded . . .  said I would send the CD free of charge>>

Well golly, you just made his day, then, didn't you. 

<<  I invoiced the buyer. He said he would"try to pay.>>

Emphasis on the word "try"?  First you promise him something for free and then you send him an invoice.  What were you thinking?

When you put up a listing, make sure you have the whole thing intact in your hand when you do.  It is unwise to list an item full of the confidence that "it's around here somewhere, I'll find it".

<< it has been shipped . . .  he no longer want the item. >>

He no longer wants to pay for it, in other words.  But then, you can't really blame him.  You were the one offering freebies.  You made that offer, not paypal so you cannot blame paypal shipping even though it certainly deserves its share of blame for some things.  

In this instance, you offered a free item and mailed it.  How kind.

But since this is no way to pay off a mortgage, don't do it again.

<< Any suggestions>>

Sure, lots.  When listing an item, make sure you have it available and describe it as it is.  Do not then make any 'adjustments' to it.  If ever an item breaks or the dog eats it, refund the buyer with a full and sincere apology.  When you offer to send an item for free, a buyer expects to receive a free item.

If this is not your intention, don't make the mistake again.

Best wishes for a more lucrative future