what do i do if i get an item that i bought and it is damaged

[2006effiec]

I bought a e-reader.when i recieved it  the screen was broken. it was brand new. what do i do to get my money back and return the item

[karl*katz]

What to do if you don't receive an item or it doesn't match the seller's description

http://pages.ebay.ca/help/buy/item-not-received.html

[scifan57]

Remember, when returning the item, you must use a delivery confirmed service. That way, if the seller refuses to refund you, PayPal will send you a full refund and then go after the seller.