what to do when a defected item is sent to you and the seller does not accept responsibility?

[2014cashabn]

I received a completely defected product from :

 I provided the seller with pictures of the item. he is asking me to either pay for the return or just accept less than 30% of what I have paid. Please do not let this seller to use ebay website. 

[nudibranch4569]

file a claim in the resolution center/under customer support

[dmil8030]

Hello '2014casabn',

You are certainly not the first person around here to receive a defective item.  Nor are you the

first to have the seller's name edited out of your post.  We are not allowed to post other users' IDs.

The official procedure is for you to file a claim for Item Not Received, mail the thing back at your

own expense using a Delivery Confirmed service (use cheapo post and the seller says it never

arrived), and get a refund that way.  See for yourself:

http://pages.ebay.ca/help/buy/item-not-received.html

You don't say where it comes from or what it is, but overseas parcels with Delivery Confirmation

could cost you $70 or more.  Have a look at Canada Post's rates:

http://www.canadapost.ca/cpotools/apps/far/personal/findARate?execution=e1s1

It might make more sense to take the 30% refund.  There is no shortage of sellers who will mail out

absolute rubbish and then shrug and tell you to send it back if you don't like it.  So sometimes

a little bit is better than nothing.

Alas, because other members here now have so little information to go on, it is difficult to offer

suggestions of what to do.  But those are your options, -- return it at your own expense or take

the discount.  You'll have to decide.

I wish you well with it.