WalMart tells us they have a 1.2% shoptheft rate.
Which says that no matter what the business, there is a bad element to deal with.
You are covered by eBay and by Paypal Buyer Protection policies.
If you sensibly back your PP account with a credit card you are also covered by their chargeback program.
The first step is always to Contact the Seller.
This is not a conversattion. Don't get involved.
You only need to ask "When was this shipped? what service was used? What is the tracking number?"
And the only answer should be an immediate refund or a tracking number that shows the purchase is somewhere in Canada.
No offers of Replacements that won't arrive either.
No requests to remove negative feedback or close open Disputes.
Money or item.
This question gets asked so often, unfortunately, that I have some boilerplate prepared.
You have 30 days after that 'last estimated date for arrival' to open a Dispute with eBay's Resolution Centre, which is at the bottom of this page.
You have already attempted to Contact the Seller, so skip that step, ask eBay to step in and Escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
If the 30 days have passed, go to your Paypal account.
You have 180 days from payment for this Dispute.
Find the transaction and copy the number.
The PP Resolution Centre is at the top of your PP account page under Tools
Same process basically, skip the Contact Seller and escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
In future, read the feedback.
Don't buy from sellers with less than 98% positive (99% for Asian sellers)
Read the negative feedback , including seller responses, for patterns like slow or no delivery, poor communication, low quality, counterfeits.
