Buyer never shipped order, no way to claim I didn't recieve it

[isell999]

I bought an item about 2 weeks ago, it was due to be delivered yesterday at the latest but the seller never shipped and never answered my emails.

Why do I still not have an "I didn't recieve it" option the day after the latest expected delivery date?

Thank you

[reallynicestamps]

Go to-> My eBay.

Go to->Order Details

Go to->More Actions

You should be able to work from there .

If not Go to-> https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arriv...

[isell999]

Neither of those work, I suspect it may be because it hasn't even shipped yet.

[pjcdn2005]

Even if the item wasn't marked as shipped you should still see the option to open a claim.  The estimated delivery date was July 5th?

[isell999]

Yes it was estimated by July 5th and I'm not seeing any options and even the link posted above just results in an error.

Edit: I was able to open a request by signing into ebay.com instead of ebay.ca.

[pjcdn2005]

That's really odd that you had to go to .com but I'm glad that you got it opened.