China shipping

[hotrod1975]

Hello does any one know howe long to give before neg feed back can be given for not gotten a item I was going to purchas this pencil from a seller but not sure to avoid China and UK shippments thanks 

[msau4301]

You have 30 days from the estimated delivery date to open an Item Not Received case.

Don't worry about a negative feedback deadline, you want to know when you can open an item not received and get your money back if not received by then. The actual date would depend on what shipping service seller was using and what the estimated delivery date showed. You could still leave feedback, but if you didn't receive item, opened a case and got your money back there wouldn't be a need to leave negative feedback.

[lotzofuniquegoodies]

---

@msau4301 wrote:

You have 30 days from the estimated delivery date to open an Item Not Received case.

Don't worry about a negative feedback deadline, you want to know when you can open an item not received and get your money back if not received by then. The actual date would depend on what shipping service seller was using and what the estimated delivery date showed. You could still leave feedback, but if you didn't receive item, opened a case and got your money back there wouldn't be a need to leave negative feedback.

---

@msau4301 

@hotrod1975 

devon@ebay 

The unknown is if <going forward> customs delays are now being factored into that equation. If there were any customs delays that technically is not the fault of the shipper. It is not currently spelled out under eBay's TOS page other than the following about tariffs.

Expect delays

These policies may affect border processing times and cause carrier delays. Check your order summary for tracking details to stay updated.

Boilerplate disclaimer: This message was accurate and time of writing.

[lotzofuniquegoodies]

---

@lotzofuniquegoodies wrote:

---

@msau4301 wrote:

You have 30 days from the estimated delivery date to open an Item Not Received case.

Don't worry about a negative feedback deadline, you want to know when you can open an item not received and get your money back if not received by then. The actual date would depend on what shipping service seller was using and what the estimated delivery date showed. You could still leave feedback, but if you didn't receive item, opened a case and got your money back there wouldn't be a need to leave negative feedback.

---

@msau4301 

@hotrod1975 

devon@ebay 

The unknown is if <going forward> customs delays are now being factored into that equation. If there were any customs delays that technically is not the fault of the shipper. It is not currently spelled out under eBay's TOS page other than the following about tariffs.

Expect delays

These policies may affect border processing times and cause carrier delays. Check your order summary for tracking details to stay updated.

Boilerplate disclaimer: This message was accurate and time of writing.

---

@hotrod1975 

Follow up - According to Money Back Guarantee Policy clarification:

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.

For all the details of how eBay Money Back Guarantee works – what's covered, what's excluded, and what buyers and sellers need to do – please read our full policy.

https://www.ebay.ca/help/policies/selling-policies/seller-protections?id=4345

Sellers Perspective:

What if something happens that is outside of my control?

We will protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late but tracking shows you shipped on time.

It’s important to note that eBay Money Back Guarantee doesn’t cover issues resulting from customs policy. Learn more.

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...

Buyers perspective:

https://www.ebay.ca/help/policies/selling-policies/seller-protections?id=4345

As a buyer, for your transaction to be eligible for eBay Money Back Guarantee:

• You must complete and pay for your purchase on eBay.ca using an eligible payment method at checkout;
• You must meet the requirements specified in this policy, including taking action within the required time frames;
• The item may not be an excluded item or subject to any additional exclusions; and
• You may not seek resolution for the same issue by another resolution method

@hotrod1975 As estimate gets closer you should be able to monitor (if the shipment included tracking) the closer it gets to the associated due date and react accordingly.