eBay

steven.tyson · ‎06-19-2020

The Seller has been paid for this item and I have not received it!

All I want is my money back!

I have contacted the Seller and they are adamant that it is not their problem!!

Will EBay please forward me the money I am owed?

ypdc_dennis · ‎06-19-2020

ebay has procedures in place for you to file a claim for items-not-received

You are allowed 30 days from time of last estimated delivery date to open a claim.

Do mention when you open the claim that it is a GSP item. The Global Shipping Program is refunded differently than something shipped directly to you by the Seller.

https://resolutioncentre.ebay.ca/

steven.tyson · ‎06-19-2020

Tried the resolution route with EBay but it keeps sending me back to the seller. The seller is adamant that they will not send a refund so my only hope is that EBay steps up and refunds my money.

ypdc_dennis · ‎06-19-2020

@steven.tyson wrote:
Tried the resolution route with EBay but it keeps sending me back to the seller.

What is it telling you?

If it is saying contact the Seller, then you have already done that and you go to the next step.

Which is to have ebay step in. There should be a button/link for that.

-..-

steven.tyson · ‎06-19-2020

I've spent hours looking for looking for that "button link" with no success! All I end up doing is going around in circles until I'm again told to reply to the seller.

ypdc_dennis · ‎06-19-2020

@steven.tyson wrote:
I've spent hours looking for looking for that "button link" with no success! All I end up doing is going around in circles until I'm again told to reply to the seller.

tyler@ebay

marmtek · ‎06-19-2020

Sorry if this is not the correct place for this but I seem to be going in endless loops. I ordered two of these and only received one. After I had waited a very long time for this item, I received one of two. I complained and the seller asked me to wait saying a second package had been sent out. Now, I have not received it and the item comes up as invalid and I seem to have no way to resolve this. Shipping times from China are taking a very long time now. I have been buying from there through eBay for 20 years and now this is the second time I have been cheated because eBay is now removes things so quickly. NOT IMPRESSED. Please change your policies because sellers are taking advantage of honest buyers knowing that once the item is removed by eBay, the seller is out of luck. Re: marmtek sent a message about For Amazon Fire TV Stick &Voice Remote Silicone Case Protective Cover Skin new

ypdc_dennis · ‎06-19-2020

@marmtek wrote:
Sorry if this is not the correct place for this but I seem to be going in endless loops. I ordered two of these and only received one. ...

Your issue is different. It is best to start a new thread for your problem.

https://community.ebay.ca/t5/forums/postpage/choose-node/true/interaction-style/forum

femmefan1946 · ‎06-19-2020

@marmtek

@steven.tyson

In addition to the eBay Resolution Centre** and the Money Back Guarantee, buyers are covered by Paypal's Buyer Protection policy for 180 days from payment.

There are two drawbacks to the PP system.

If you fail to win a PP dispute, eBay will not entertain a dispute. This just means your first dispute should be through eBay, and using PP as an appeal.
PP insists that the Buyer return the disputed item with tracking which can be very expensive. EBay usually requires to Seller to provide return shipping.

If both the eBay and PP disputes fail*, buyers are also covered by the chargeback provisions of the credit card used to back the PP account.

If you go to the chargeback first and fail, neither PP nor eBay will entertain a dispute.

* and at that point it's worth considering that you may be wrong.

** You have 30 days from delivery or last estimated date for delivery to open an eBay dispute.

pjcdn2005 · ‎06-19-2020

When you look at the purchase history for that item, what is the last estimated delivery date?

steven.tyson · ‎06-21-2020

I can't be wrong because I didn't get the product and I haven't gotten my money back. The seller was contacted by Global in April that the product was damaged and discarded. I expected the seller to send me a replacement and then waited. When I looked at the tracking it said that i

my product was in transit so I waited patiently. During this time many things are taking much longer to ship so I had no idea the seller was not going to replace it or send me my money. the tracking still says it is in transit so if I didn't contact the seller to ask for an ETA I still woulden't know what was happening!

reallynicestamps · ‎06-21-2020

I expected the seller to send me a replacement and then waited.

Oops.

Mistake.

Never accept an offer of a replacement.

There is no reason to believe the replacement will be any better than the original or that it will ever arrive.

Certainly if it arrives and is no improvement, the Dispute has timed out and cannot be reopened.

Keep in mind that in addition to eBay, you are covered by Paypal's Buyer Protection for 180 days from payment and by the chargeback policy of the credi t card you use to back your PP account.

steven.tyson · ‎06-22-2020

Originally, I gave the seller the benefit of the doubt and asked for a replacement. The seller made it quite clear that they would not send a replacement or a refund. I have since made it clear that I don't want a replacement and a full refund would be in order. The seller said it was not their problem and they were keeping my money. I would expect EBay to step up to the plate and send me my refund but they have not. I believe EBay should refund me, then sort out the problems associated with Global, the Seller and EBay. It shouldn't be up to the buyer to iron out what seems to be an internal misunderstanding between 3 separate enterprises.

I have spent $1000's of dollars over the years and, until now, have always been treated fairly and in a professional manner. I find it a little perplexing that EBay would lose a valued customer for just over $100. Thank you for your advice to contact PP. I have opened a case with them and am awaiting their reply.

reallynicestamps · ‎06-22-2020

It doesn't matter what you believe should be the system.

You can work with the system and get a refund or you can ignore it and go without.

steven.tyson · ‎06-23-2020

I'm not sure what it is you're trying to say. Could you please clarify? The seller is working outside of the system. We pay for a product, wait for the product to arrive. If it doesn't arrive, for whatever the reason, we get a refund. A simple system to say the least. When a buyer does not receive the product and the seller refuses to send a refund then the seller is working outside of the system and is nothing more than a common thief. This is when EBay needs to step in and make things right.