eBay

shepherd6166 · ‎10-05-2022

Ebay recently agreed to Refund me the GST/HST that they added to the Tax & Duty Exempt iterms I purchased but to date have not recieved a single Dollar, why is it taking so long, has anyone experienced this already.

marnotom! · ‎10-05-2022

How long is “so long”? We don’t know when you contacted eBay about this.

While we’re at it, were you speaking on the phone with a contracted call centre worker or chatting online with an eBay staff member? And in what category/ies were these items listed?

lotzofuniquegoodies · ‎10-05-2022

@shepherd6166 wrote:
Ebay recently agreed to Refund me the GST/HST that they added to the Tax & Duty Exempt iterms I purchased but to date have not recieved a single Dollar, why is it taking so long, has anyone experienced this already.

devon@ebay

@shepherd6166

Hello Devon,

This issue has been brought up multiple times in the past. Has eBay established a procedure for buyers & sellers to claim back taxes when they have been either overpaid or charged incorrectly? The collecting of these taxes has been in place for months but there is nothing in eBay Help that assists in this process. And not everyone relies on Facebook/Twitter in that this is now the go to to resolve these kinds of issues.

-Lotz

devon@ebay · ‎10-05-2022

@lotzofuniquegoodies wrote:

@shepherd6166 wrote:

Ebay recently agreed to Refund me the GST/HST that they added to the Tax & Duty Exempt iterms I purchased but to date have not recieved a single Dollar, why is it taking so long, has anyone experienced this already.

devon@ebay

@shepherd6166

Hello Devon,

This issue has been brought up multiple times in the past. Has eBay established a procedure for buyers & sellers to claim back taxes when they have been either overpaid or charged incorrectly? The collecting of these taxes has been in place for months but there is nothing in eBay Help that assists in this process. And not everyone relies on Facebook/Twitter in that this is now the go to to resolve these kinds of issues.

-Lotz

Hi @lotzofuniquegoodies! Let me get this over to the correct team and once I get some clarification I will come back and share that with yourself and other members.

marnotom! · ‎10-05-2022

@lotzofuniquegoodies wrote:

Has eBay established a procedure for buyers & sellers to claim back taxes when they have been either overpaid or charged incorrectly? The collecting of these taxes has been in place for months but there is nothing in eBay Help that assists in this process.

Maybe I'm oversimplifying matters, but I was under the impression that the erroneous tax charges were considered a customer service issue and as such, the buyer had to contact customer service somehow. I thought the problem was more that some CSRs aren't up to speed on this issue.

lotzofuniquegoodies · ‎10-05-2022

@marnotom! wrote:
@lotzofuniquegoodies wrote:

Has eBay established a procedure for buyers & sellers to claim back taxes when they have been either overpaid or charged incorrectly? The collecting of these taxes has been in place for months but there is nothing in eBay Help that assists in this process.
Maybe I'm oversimplifying matters, but I was under the impression that the erroneous tax charges were considered a customer service issue and as such, the buyer had to contact customer service somehow. I thought the problem was more that some CSRs aren't up to speed on this issue.

@marnotom!

I passed that on to Tyler after the tax collection rollout. It was supposed to get send down the line and addressed. It never happened. There should be a procedure in place. There is zippo in help. Very similar to when the VAT announcement was made over a year ago for EU/Aust etc.. There was never any followup to put simplify the process to show customs that eBay had collected tax already and not to charge customer again. This happens regularly from what I have heard from foreign buyers who shop on ebay all the time.

-Lotz

marnotom! · ‎10-05-2022

@lotzofuniquegoodies wrote:
@marnotom!
I passed that on to Tyler after the tax collection rollout. It was supposed to get send down the line and addressed. It never happened. There should be a procedure in place. There is zippo in help. Very similar to when the VAT announcement was made over a year ago for EU/Aust etc.. There was never any followup to put simplify the process to show customs that eBay had collected tax already and not to charge customer again. This happens regularly from what I have heard from foreign buyers who shop on ebay all the time.

I don't hang out on the .com community boards very much now. What do US buyers have to do in cases like this?

lotzofuniquegoodies · ‎10-05-2022

@marnotom! wrote:
@lotzofuniquegoodies wrote:
@marnotom!
I passed that on to Tyler after the tax collection rollout. It was supposed to get send down the line and addressed. It never happened. There should be a procedure in place. There is zippo in help. Very similar to when the VAT announcement was made over a year ago for EU/Aust etc.. There was never any followup to put simplify the process to show customs that eBay had collected tax already and not to charge customer again. This happens regularly from what I have heard from foreign buyers who shop on ebay all the time.
I don't hang out on the .com community boards very much now. What do US buyers have to do in cases like this?

@marnotom!

devon@ebay

I did a little dive on the subject on dot com but couldn't really find anything. From past experience though, things get updated on dot com and then it eventually ...............................................................................arrives on dot ca as an afterthought. It has to have come up but low on the radar?? From a US buyer if/when goods get returned to them most likely they would never see customs charges unless it was high value or shipped with a courier.

Follow that along to anyone having an international return. There is nothing in place to first get a buyer to mark paperwork properly Canadian goods returning so the seller doesn't get hit with insane customs processing and that the buyer uses the same box...Not some crazy large box for the return. Again so the seller doesn't get hit with increased shipping on that return. When I handled returns in the past from US customers I forwarded customs documents if they didn't have the department to do so on their own and CUSTOMER was responsible for the return waybill. Because goods are technically in their hands and they are responsible for filling in that waybill correctly because its their name at the bottom.

-Lotz

marnotom! · ‎10-05-2022

@lotzofuniquegoodies wrote:
I did a little dive on the subject on dot com but couldn't really find anything. From past experience though, things get updated on dot com and then it eventually ...............................................................................arrives on dot ca as an afterthought. It has to have come up but low on the radar?? From a US buyer if/when goods get returned to them most likely they would never see customs charges unless it was high value or shipped with a courier.
Follow that along to anyone having an international return. There is nothing in place to first get a buyer to mark paperwork properly Canadian goods returning so the seller doesn't get hit with insane customs processing and that the buyer uses the same box...Not some crazy large box for the return. Again so the seller doesn't get hit with increased shipping on that return. When I handled returns in the past from US customers I forwarded customs documents if they didn't have the department to do so on their own and CUSTOMER was responsible for the return waybill. Because goods are technically in their hands and they are responsible for filling in that waybill correctly because its their name at the bottom.

I'm sorry, I wasn't very clear. I was asking if you knew if there was a procedure that US buyers had to follow if they were erroneously charged sales tax on the sale of an item that should be tax-free or at a different tax rate.

lotzofuniquegoodies · ‎10-05-2022

@marnotom! wrote:
@lotzofuniquegoodies wrote:
I did a little dive on the subject on dot com but couldn't really find anything. From past experience though, things get updated on dot com and then it eventually ...............................................................................arrives on dot ca as an afterthought. It has to have come up but low on the radar?? From a US buyer if/when goods get returned to them most likely they would never see customs charges unless it was high value or shipped with a courier.
Follow that along to anyone having an international return. There is nothing in place to first get a buyer to mark paperwork properly Canadian goods returning so the seller doesn't get hit with insane customs processing and that the buyer uses the same box...Not some crazy large box for the return. Again so the seller doesn't get hit with increased shipping on that return. When I handled returns in the past from US customers I forwarded customs documents if they didn't have the department to do so on their own and CUSTOMER was responsible for the return waybill. Because goods are technically in their hands and they are responsible for filling in that waybill correctly because its their name at the bottom.
I'm sorry, I wasn't very clear. I was asking if you knew if there was a procedure that US buyers had to follow if they were erroneously charged sales tax on the sale of an item that should be tax-free or at a different tax rate.

Not that I could find. (See first line of previous message.) Only thing that I have discovered is that when a buyer receives the invoice it does show the rate (tax rate %), That info does not show up on the packing slip. In principle it should for transparency. It shows up on your receipt when you make a purchase at a B & M store. That would be the best way for someone to know if they are being charged correctly because they would know their local rate. California for example the rate can vary between 7.5 and 9.45 by info I found. Dependent on the full zipcode. Having a procedure in place would be a understandable add on.

-Lotz

devon@ebay · ‎10-10-2022

@lotzofuniquegoodies wrote:

@marnotom! wrote:

@lotzofuniquegoodies wrote:

@marnotom!

I passed that on to Tyler after the tax collection rollout. It was supposed to get send down the line and addressed. It never happened. There should be a procedure in place. There is zippo in help. Very similar to when the VAT announcement was made over a year ago for EU/Aust etc.. There was never any followup to put simplify the process to show customs that eBay had collected tax already and not to charge customer again. This happens regularly from what I have heard from foreign buyers who shop on ebay all the time.

I don't hang out on the .com community boards very much now. What do US buyers have to do in cases like this?

@marnotom!

devon@ebay

I did a little dive on the subject on dot com but couldn't really find anything. From past experience though, things get updated on dot com and then it eventually ...............................................................................arrives on dot ca as an afterthought. It has to have come up but low on the radar?? From a US buyer if/when goods get returned to them most likely they would never see customs charges unless it was high value or shipped with a courier.

Follow that along to anyone having an international return. There is nothing in place to first get a buyer to mark paperwork properly Canadian goods returning so the seller doesn't get hit with insane customs processing and that the buyer uses the same box...Not some crazy large box for the return. Again so the seller doesn't get hit with increased shipping on that return. When I handled returns in the past from US customers I forwarded customs documents if they didn't have the department to do so on their own and CUSTOMER was responsible for the return waybill. Because goods are technically in their hands and they are responsible for filling in that waybill correctly because its their name at the bottom.

-Lotz

Hi @lotzofuniquegoodies! I reached out to a specialist they shared that in the case we have over-collected or charged tax incorrectly that members should reach out to us. We are working through a que of members that have reported similair issues and we are doing the best we can to manage our ticketing que, however, are currently behind.