How long to wait for GSP item to before I file a INR?

[musicyouneed]

I purchased something and it has been a month.  It was paid with a paypal balance, when should I file a claim as not received?

Mailed Monday June 8/20

[ypdc_dennis]

What date range is the promised delivery?

[jdj53]

I would wait till about three weeks past last promised delivery date before initiating INR claim. Canada Post is severely backed up everywhere. I have a package that is ten days past last promised delivery date, which sat in Mississauga for two weeks, and has now been in London for five days. Nothing to do but wait till the last week, and then claim if still not delivered.

[jdj53]

I think Pitney-Bowes may be spreading out their delivery methods. I had two parcels arrive last week from Erlanger through INTELCOM, not Canada Post. Both arrived before last promised delivery. Amazon.ca uses INTELCOM alot, and they seem to be more reliable than Canada Post.

[momcqueen]

I've had stuff stuck (incoming and outgoing) for four weeks at a time. Open your INR after the last Estimated Date of Delivery. Your parcel is most likely not lost but under a pile of stuff that got dumped on it. 

[jdj53]

I think giving it extra time past the last estimated delivery date is the fair thing to do. I would wait three weeks minimum. The sellers are caught between a rock and a hard place these days, with many needing to sell to survive, and the problems with Covid and  postal services being swamped. The two packages I had that were past due arrived together today. I gave excellent feedback to the two sellers. I have only had one package from Germany that didn’t show up at all, and I received my money back from the seller.

[widgetc]

"I think giving it extra time past the last estimated delivery date is the fair thing to do."

I agree if purchased from a seller who privately shipped directly to you but in the case of a GSP dfelivery not so much. Pitney Bowes should have the pull and resources to get their parcels delivered on time.

[musicyouneed]

According to the listing it would take 14 to 18 days and the order details show June 22 to June 26.  I don't think the seller should be responsible for the refund as they shipped it to the GSP centre.  I'll give it to mid July, that would make it 6 weeks, right now it is 4.5 weeks.   I just don't want to get to the date where ebay says you should have contacted us sooner, you now have to contact your credit card company.  I didn't pay by credit card but by a paypal balance.  

[jdj53]

That’s fair. Your last date for INR with ebay would be July 26, I wouldn’t leave it much past July 22. You do know if you miss the ebay claim date that you have 90 days to make the same claim with paypal? It is better though to start with ebay, and then use paypal if for whatever reason ebay says no. 

As for Pitney-Bowes and GSP, I hate it too, but the types of things I collect are very seldom available from Canadian sellers, and many Americans would not ship to Canada at all if it wasn’t for GSP. So, as a buyer, I have a choice. Don’t use GSP or don’t buy at all.

[femmefan1946]

Once the purchase is delivered to the GSP plant in Erlanger, the seller is no longer responsible for delivery.

That moves to the GSP.
You can open an Item Not Recieved Dispute when the last day for delivery estimated by eBay passes.

Mention in the Dispute that this is a GSP shipment and ask that the Dispute be reviewed by a  GSP specialist.

If the item is delivered while the Dispute is open (because: Murphy's Law) you can close it.

If the item arrives after you have been refunded, you can decide what to do with your purchase, because GSP does not want it back.

[femmefan1946]

You do know if you miss the ebay claim date that you have 90 days to make the same claim with paypal?

No.

The buyer has 180 days from Payment for a PP dispute.

It is unrelated to the seller's terms.

[jdj53]

Absolutely right, 180 days. Don’t know what I was thinking of 90 days.

[musicyouneed]

Would you believe it got delivered today.  It was GSP - express post.  Took a month, I would hate to see how long GSP regular mail would take when express takes a month.

[femmefan1946]

About the same probably.

The GSP doesn't really handle the actual "buy a truck and hire a driver" part of shipping.

They sub-contract to postal and courier services.

And those are backed up to Kingdom Come.

It's interesting to see actual tracking information on GSP (and other) shipments. Not unusual for USPS to take two days to Erlanger, but also not unusual to see them take 10 days.

Not unusual to see time in the plant be 24-48 hours but then 10 or 20 days to move across the border into the hands of Canada Post.

I rarely track but I recently had an Expedited Parcel take 29 days to move from Vancouver Island to Richmond ON.  Normally this would be less than five business days. And that only involved one shipper, Canada Post.

[marnotom!]

@musicyouneed

Does your “GSP express mail” shipment have a Canadian or American return address on it?

[jdj53]

I had one package that sat in Erlanger for almost a week, the next one only two days. The package that left Erlanger quickly went to Canada Post which sat on it for almost three weeks before final delivery. The one that sat in Erlanger for a week was delivered by Intelcom in three days from Kentucky. If I could get what I wanted from Canadian sellers, I would never use GSP. Unfortunately, I can’t.

[momcqueen]

Could I believe it took a month? Easily. I have been watching incoming and outgoing tracking on hundreds of items since March and this is par for the course at the present. 

[jorseif-12]

This is my first post but it would seem to closely resemble the topic at hand here.

I bought a camera on ebay and won the auction on June 30th and the seller shipped the item the next day with FedEx and on the evening of July7th it is showing as ''Delivered'' to the GSP location in Erlanger, KY with no updates since and coming up to 6 days.
I have no idea if this is completely normal or not as it's the first time I've bought an item that was shipped this way.
My estimated delivery date is showing as July 22nd so I obviously have longer to wait but from what I've read, items don't seem to take quite this long before updating with sonething else, like processed for Canada customs, shipped to Canada or whatever it is.
I guess I'm just a bit nervous as the item was over $1100 with an extra $300 or so for this GSP process and with the huge amount of horror stories with shipments either being lost completely or taking months, I'm concerned about being seriously out of pocket without the slightest idea where my stuff is or when/if I'll get it.

Is it normal to get no further updates for a week or more after the package is recorded as delivered in Erlanger?

[femmefan1946]

@jorseif-12 

The good news is that your cameral has been shipped by the seller, and has been received in Erlanger.

Yes, the GSP plant has been very slow since the pandemic hit. Like every other shipper, they are dealing with reduced staff due to illness and family responsibilities, vastly increased workload, and the need to provide safe distancing in the plant. All of which make for slower movement.

However, as you say, you are still nine days away from your last estimated date for delivery. And with a value of $1100 your seller will have asked that the camera only be accepted with Signature Confirmation of delivery.

Some sellers have added time to their "handling" period to allow for the slower transit. But in my 30+ years in mail order, and yes online is mail order, a transit time of around 20 days is quite normal within North America.

Keep in mind too that your transit period included the July 4th American holiday, but the July 7 arrival shows that was not actually a problem.

Mark your calendar with that July22 date. That is the first of 30 days during which you can file a Dispute with the Money Back Guarantee. And you are also covered by Paypal's Buyer Protection for 180 days from payment and by the chargeback provisions of the credit card you used to back your PP account.

[jdj53]

I have a package that was received at Erlanger on July 8, no update at all since then. It hasn’t gone for customs and labelling either. Ebay has some serious problems in Erlanger, and I am stopping any GSP purchases going forward.