Item not received

[druac64]

bought a bike in august from seller (be aware- scam), paid in full, seller never shipped it, contacted seller after delivery period was over end of october, they made lots of excuses and promises, didn't ship the bike then as promised, then seller promised refund, they didn't refund, I don't know how to contact eBay as all help and resolution links always end in loops which links one has tried before. There seems to be no real interest from eBay to resolve cleary fraudulent issues

[mcrlmn]

File for PayPal Purchase Protection in your PayPal account.

PayPal offers a 180 day window for coverage of items that are not as described or not received.

[femmefan1946]

EBay protects you for 30 days after the last estimated date for delivery.

That has passed.

Go to your Paypal account.

The PP Resolution Centre is a the top of your account page under Tools.

Open an Item Not Received Dispute.

• The first suggestion is to Contact the Seller. You've already done that.

Ask PP to step in and Escalate to a Claim.

If the seller cannot prove Delivery( not shipping, delivery) you will be refunded.

In future- all you want from a seller when the item is late is the date of shipping , the service used and a tracking number that shows the shipment is in Canada.

• Never accept an offer of a replacement. It won't arrive either
• Many sellers do not use tracking because international tracking is hella expensive. This  does not mean they are dishonest.
• Before buying, check delivery time. A looooong delivery time (over a month) means your item is coming from overseas and you will be paying duty and sales tax on it.

[femmefan1946]

Good point.

In addition to your eBay Money Back Guarantee, which is good for 30 days from the last estimated date for delivery, you are also covered by Paypal's Buyer Protection which is good for 180 days from payment.

Start with eBay and move to Paypal if you are past the eBay deadline.