Not getting my refund for item damaged , destroyed and sent back to seller .

[kubvanman]

Didn't receive item ordered on June 1 , ebay told me it was delivered and closed the case on me !! The seller sent me " shipping history"  that shows item was destroyed, visible damage and undeliverable June 17 ,and also ,that item was sent back to seller . I spoke with Gemma at ebay customer service , told her about shipping history , once she saw evidence of shipping history she affirmed I was good for a refund . Well 10 days later , no sign of refund , seems like they forgot about me ! What more evidence do they need ?? Item was damaged and destroyed in there shipping department , and according to them, it was sent back to seller , So, me the buyer, is short $401.86  . I WANT my REFUND !!!

[reallynicestamps]

Gemma was on the phone?
She doesn't work for eBay. She works for a call centre sub-contracted by eBay.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.