Order cancelled no refund

[the.witch694]

I just ordered an item 2 days ago and cancelled it 5 minutes later. I got a notification in my email the the seller sent me a refund back to the original payment method (visa debit) but it didn't show up in my bank. I am quite upset as it was all the money I had left.

will the refund appear in a few days or should I start a case? How can I get eBay to step in?

[ypdc_dennis · Accepted solution]

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wrote:

I just ordered an item 2 days ago and cancelled it 5 minutes later. I got a notification in my email the the seller sent me a refund back to the original payment method (visa debit) but it didn't show up in my bank. I am quite upset as it was all the money I had left.

will the refund appear in a few days or should I start a case? How can I get eBay to step in?

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You're probably looking at 2-5 days if the transaction was handled through paypal. You can check with your Visa debit provider to see what handling times are involved to process a refund through the Visa system.

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[reallynicestamps]

Even if the payment is processed through Paypal, the refund will show up not as a PP balance, but on your credit card if that was how you backed your PP account.

If you are backing with your debit card, you are writing an 'e-cheque', which has to clear two banking systems before the seller is paid. When it is cancelled the whole process is reversed.

I'd give it a good five days, then if you still don't have it, call Paypal (not eBay).

The PP Resolution Centre is under Tools at the top of the PP account pages.

[the.witch694]

The issue was resolved. Thank you all for the help.