
01-14-2019 03:00 PM - edited 01-14-2019 03:02 PM
Is there a time limit to ship an item to a buyer? I purchased an item on January 7 through GSP, from U.S. to Canada, and it is still not showing as shipped or any tracking number. Does ebay or paypal notify the seller at some point that they need to ship the item? Or do I wait until after the last estimated delivery day to file a claim as not received?
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01-14-2019 03:12 PM
01-14-2019 03:12 PM
01-14-2019 03:32 PM - edited 01-14-2019 03:42 PM
Estimated delivery Jan 16-Jan 22. Seller is in Louisiana. No mention of holidays, says will ship within three business days after receiving payment. I paid immediately after buying item. I would assume it being Global Shipping Program that they would have to include tracking?
01-14-2019 03:53 PM
01-14-2019 03:56 PM
I would assume it being Global Shipping Program that they would have to include tracking?
Yes, if your seller is using the GSP, they will absolutely have the tracking number applicable from when the parcel left their hands until it arrives in the Kentucky GSP Hub.
If you do write to them asking for that number, I see no reason why they would not share it with you. If they ignore your request or refuse to comply, you do have options when the time comes to grading the transaction/communication stars.
01-14-2019 04:05 PM
It does seem weird. I have sent an email asking for the USPS tracking number to Erlanger. I also mentioned that he ships the item to Erlanger KY, not to me. Having never sold, I have no idea if ebay has sent him instructions on shipping or not? Never ran into this problem before.
01-14-2019 04:24 PM
01-14-2019 04:36 PM
01-15-2019 07:29 AM - edited 01-15-2019 07:48 AM
So far no response from the seller, or a tracking number. Being I also paid extra for GSP, am I better to go through ebay buyer protection, or paypal, for item not received when the time comes?
01-15-2019 07:44 AM
The seller does have access to the buyer shipping address that's on files with ebay, but ebay makes it very clear not to ship to that address.
Ian
01-15-2019 07:57 AM
@jdj53 wrote:So far no response from the seller, or a tracking number. Being I also paid extra for GSP, am I better to go through ebay buyer protection, or paypal, for item not received when the time comes?
If it comes to that, I would say start with ebay and make note in the case that it was a purchase through the Global Shipping Program so you are easily refunded your import fees payment too.
01-15-2019 10:57 AM
01-15-2019 03:18 PM
@jdj53 wrote:
Thanks momcqueen. I sent an email yesterday inquiring about the tracking number, and another this morning asking if the item had shipped. Have not had a reply to either. I presume he will still have to pay his seller fees even if he doesn’t ship and I have to use ebay buyer protection to recover my payments?
If you open an item not received claim and the seller replies by refunding, they will get their ebay fees back. If they ignore you and you have to ask ebay to step in, they will not get their fees back and they will get an unresolved claim defect.