eBay

kalvin@ebay.com · ‎09-26-2013

Do you have questions about the Global Shipping Program? Please post here & I'll do my best to track those answers down for you!

If you have any comments about the program, use this forum instead.

Thanks,

~Kalvin
eBay.ca Community Manager

kalvin@ebay.com

afantiques · ‎12-07-2013

People are usually not much interested in making a case. They want to make a noise, make a fuss or make mischief, but a case, where evidence and a logical process of inference from that evidence is required is not on the agenda.

Much seems akin to cries of 'Burn the Witch', unfortunately.

mema_joee · ‎12-08-2013

I ordered and received an item which was shattered upon arrival, not fixable. The seller ships through global shipping. He says item was received to them, global shipping, in good shape so he is not responsible for refund. How do I go about collecting total amount from Pitney Bowes as when it is paid, it is paid to seller and shipper separately. This is a bad deal for the buyer.

marnotom! · ‎12-08-2013

@mema_joee wrote:

This is a bad deal for the buyer.

I'm not sure how you've reached that conclusion or what you mean by a "bad deal".

Anyway, the process for receiving a refund for a damaged item is sketched out in section 4 of the Global Shipping Program terms and conditions page for buyers.

You'll need to contact eBay customer support and open an "Item Not As Described" case. The information on this page should get you started:

http://ebay.ca/help/buy/item-not-received.html

anguscoinshop · ‎12-08-2013

i would think you open a dispute for an item not as described.

anguscoinshop · ‎12-08-2013

Please ignore the link that was just given to you, your reason is "not as described". Make sure that is what you choose. If you need the link let me know

Anonymous · ‎12-08-2013

What he mean it should be "bad deal for seller".

It is a "bad deal" as the seller thinks it has nothing to do with the damage as it is the hub that opened and re-packed it and is "not responsible" for refunds or whatever.

A bad deal for seller is that he opt into Global Shipping Program (GSP) meaning he has no fricking idea that the hub can screw everything for him!, overall it is a bad deal from the first second to the never ending!

That is another example that US sellers should consider before opt into GSP if they think they don't have to worry about refunding should any item get broken or whatever!

And at the same time having a neutral or negative feedback and trashing DSRs, all on part by the hub!! And not to mention slower mail by having to send it to the hub and then send on to the buyers. Whew!!

marnotom! · ‎12-08-2013

@angus_coin_shop wrote:
Please ignore the link that was just given to you, your reason is "not as described". Make sure that is what you choose. If you need the link let me know

Just because the file in the link is named "item not received" doesn't mean that that's the only information on the page, Angus. Damage is mentioned on that page.

marnotom! · ‎12-08-2013

@Anonymous wrote:

What he mean it should be "bad deal for seller".

It is a "bad deal" as the seller thinks it has nothing to do with the damage as it is the hub that opened and re-packed it and is "not responsible" for refunds or whatever.

A bad deal for seller is that he opt into Global Shipping Program (GSP) meaning he has no fricking idea that the hub can screw everything for him!, overall it is a bad deal from the first second to the never ending!

If everything works the way it's supposed to, the buyer will receive a full refund through the GSP's insurance and the seller will get to hang onto all of the buyer's money.

The "bad" I can see in this is that the buyer never gets the item they purchased in the condition in which they expected it.

theclassof1984 · ‎12-09-2013

I think I have a cursory idea of how this program works, however I am not sure how it is affecting Canadian sellers? I know it is, but how exactly? I realise Canadian buyers are directly impacted as the duties are automatically charged and this makes purchases not worth while.

pierrelebel · ‎12-09-2013

"I am not sure how it is affecting Canadian sellers?"

Frankly, I do not think there is any real effect on Canadian sellers overall.

1) the program is not available to Canadian sellers.

2) some Canadian buyers may prefer to buy from eBay Canadian sellers to avoid paying "import fees". That may be a plus for those Canadian sellers not charging tax.

3) we have seen reports of Canadian buyers no longer coming to eBay because of the Global Shipping Program. That would be a minus for Canadian sellers.

Since both 2) and 3) represent a relatively small number of buyers, I see that as a "wash" resulting in no noticeable advantage or disadvantage on Canadian sellers in general (as always, there will be some exceptions on both sides).

mr.elmwood · ‎12-09-2013

Cdn sellers are a tiny minority in the eBay world. Sample size may be too small, statistically speaking. Any variances would be in the normal range.

The other side of that is more American sellers coming on stream, but, at very high shipping costs.

What is having a far greater effect on me is American sellers using free shipping within the USA. That hurts me. American sellers that used to sell at $10 + $5 are now selling at $10 plus $0. Prices have dropped, a lot, very quickly.

It would be very nice if the USA "most trusted traveler" programme was extended to "most trusted shipper".

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bb_cool_stuff · ‎12-09-2013

Prices have dropped, a lot, very quickly.

Excess inventory causing a Panic Mode amongst sellers in your category Inuk or just a sign of the times ?

I mentioned pre-owned concert shirts were 45% of my business last year, a couple of months ago they were 5%, now they are under 4% of my yearly sales.

That is quite a drop in a year.

Saw that trend forming probably towards the end of last year, so I'm glad I never got caught with excess pre-owned inventory.

rose-dee · ‎12-09-2013

@bb_cool_stuff wrote:
Prices have dropped, a lot, very quickly.

Excess inventory causing a Panic Mode amongst sellers in your category Inuk or just a sign of the times ?

I mentioned pre-owned concert shirts were 45% of my business last year, a couple of months ago they were 5%, now they are under 4% of my yearly sales.

That is quite a drop in a year.

Saw that trend forming probably towards the end of last year, so I'm glad I never got caught with excess pre-owned inventory.

'bb' -- This is interesting, because in one of the categories in which I sell - true vintage garments in the mid- to lower price range - I could barely keep new listings on the shelf a year or more ago, now they sit, even when I have a decent sale (20% or more off). In fact, I recall quite clearly about 18 months ago that eBay was asking for sellers to list vintage clothing. They had a sort of feature page that indicated which categories were deficient in listings and high in demand. Obviously not now!

Fortunately I purchased most of my inventory more than 2 years ago, with cash, so I don't have to have a panic fire sale, but still, sales of those items have just evaporated over the last few months.

To be honest, aside from the higher-end items of rare collector value, I'm not sure what is going to be saleable next week here, let alone next month or next year. It makes it very hard to plan.

rose-dee · ‎12-09-2013

@slartibartfast69 wrote:
I think I have a cursory idea of how this program works, however I am not sure how it is affecting Canadian sellers? I know it is, but how exactly? I realise Canadian buyers are directly impacted as the duties are automatically charged and this makes purchases not worth while.

Sorry, I guess I got off on a tangent on another area of this topic. As far as the GSP is concerned for Canadian sellers, I agree with Pierre - ultimately I think it will be a wash.

I've yet to see any sellers reporting significant increases in sales as a result of Canadians turning to Canadians to buy on eBay because of the GSP -- I get the impression most are simply bypassing the US sellers with GSP and choosing non-GSP U.S. sellers.

I'd be very interested in knowing if any sellers have in fact experienced much higher Canadian sales since the inception of the GSP. I can't seem to budge my number -- it's always been around 10%. This is one area where I've always believed that eBay Canada could do more, i.e., to increase awareness of eBay.ca to Canadians through media advertising, online (outside eBay), via special events or promotions, etc. etc.

I'd bet a lot of Canadians who shop on eBay.com are not even aware that there's an exclusively Canadian eBay site, and frankly eBay hasn't made it any easier to find our site now that all the country flags are "hidden" on the main page. When they redesigned the landing page, it took me several tries to figure out how to access the other eBay sites, and I knew what I was looking for.

I've brought this subject up with the "Pinks" on a couple of occasions, but there has never really been any substantive response.

bb_cool_stuff · ‎12-09-2013

You never know what is going to sell Rose.

I used to quite amused at the You Tube videos with sellers mentioning they could get outrageous prices for their items.

Yes you could, five years ago.

Now everyone thinks everything is collectable.

In my category unique museum items do sell but maybe every two or three months. Got lucky & sold a couple of them last month.

I have found that looking at my Average Selling Price in my Monthly Sales Reports has been beneficial.

That determines my buying practises.

mema_joee · ‎12-09-2013

I considered it a bad deal as I had contacted the seller and they basically didn't give a **bleep**. They just said its not their problem, they have no responsibility. You would think if they wanted a 5 star rating they would be more accommodating, as we are the customer . Do the sellers all not say if you are not satisfied please contact before leaving feedback so they can do their best to help resolve the situation.

marnotom! · ‎12-09-2013

@mema_joee wrote:
I considered it a bad deal as I had contacted the seller and they basically didn't give a **bleep**. They just said its not their problem, they have no responsibility. You would think if they wanted a 5 star rating they would be more accommodating, as we are the customer . Do the sellers all not say if you are not satisfied please contact before leaving feedback so they can do their best to help resolve the situation.

Only the good ones. Obviously you didn't get one of those.

That's not a fault of the Global Shipping Program.

reallynicestamps · ‎12-09-2013

Any retailer has to look at the long term.

In our B&M store, when I worked there, I kept records of daily and monthly sales by category.

This helped the boss (DH) to see that it was , for example, absolutely normal to have awful sales in early December, when our customers are spending their hobby allowance on Christmas gifts.

It also helped him see that those customers came roaring back right after Christmas with a pent up demand, as much money in their pockets as they had at the beginning of the month (our customers are quite comfortable financially) and with January's allowance available too.

We can see, with a little effort, how sales have varied over the last 30 years and the same waves continue to appear, month after month, year after year.

petitecroissant550 · ‎12-09-2013

I purchased an item from an Ebay seller (his location is in the US) through the global shipping program.

The seller sent the wrong item to me, I phoned him up to let him know and he said he will be contacting the GSP to figure out how to exchange an item.

I would appreciate anyone's help to know the proper process of exchanging the wrong item that the seller sent, so he can send the correct item to me.

Also if he were to offer a refund instead how do I get pitney bowes to pay me back the import and shipping charges?

kalvin@ebay.com · ‎12-09-2013

@petitecroissant550 wrote:

I purchased an item from an Ebay seller (his location is in the US) through the global shipping program.

The seller sent the wrong item to me, I phoned him up to let him know and he said he will be contacting the GSP to figure out how to exchange an item.

I would appreciate anyone's help to know the proper process of exchanging the wrong item that the seller sent, so he can send the correct item to me.

Also if he were to offer a refund instead how do I get pitney bowes to pay me back the import and shipping charges?