Refund/Case for Item Purchased W/O Account

[hold.your.own.media]

Hey all,

Have an oddball issue here. My boss ordered an item that cost over $500USD on eBay.com after shipping. He didn't have an account, he purchased with a CC as a one-time transaction. The item arrived damaged (horribly so), and I wasn't sure how to go about putting in a case and getting a refund. Also, he wasn't sent any form of proper receipt from eBay. He created a new account today thinking he could link the transaction to this new account, but I highly doubt that's do-able. Suggestions?

Thanks!

[femmefan1946]

Also, he wasn't sent any form of proper receipt from eBay.

What would you consider a proper reciept?

Remember that he can also use the chargeback provisions of his credit card, although it is best to use the Money Back Guarantee first.

[pjcdn2005]

You're right, he won't be able to make a claim from the new account.  He should have received an email when he made the purchase and that email should have a link to make a claim.   More info...   https://www.ebay.ca/help/buying/returns-refunds/start-return/returning-items-bought-guest?id=4065&st...