Screwed over on a return

[randy_lahey]

I bought a part for my atv off ebay based on the part number in the listing.  When I got it, I realized it didn't fit. When I looked into it, I found the seller listed it with the wrong part number.  I started a return with the reason being "didn't fit", which was the case because, althought visually quite similar, it was the wrong part.  Only to find out that with that reason selected, return shipping would not be covered.  So I closed the return thinking I could re-submit the return with the reason being the incorrect description. Turns out once the return is closed not only could I not re-submit, after contacting eBay, they say they can't change or correct the return despite being able to prove the seller listed it wrong.  The shipping cost more than the item, which makes no sense for me to pay the return shipping for a refund on the item.  Despite the cost being not much, I'm just disappointed with eBay. 

[reallynicestamps]

For this question.

You are right that eBay won't allow a do over on the closed Claim, but you are still covered by Paypal (if you use it which I highly recommend) and by the credit card you  really paid with.

PP does require the buyer to pay for return shipping, however.

Discuss your options with the seller and ask for the Return Shipping Label. BTW they can buy a Canada Post label through Shippo if they are in the USA.

They can't agree if you don't ask.

For future reference.

Whenever possible, first contact the seller and ask if this can be corrected between you two.

But.

Don't get in a conversation.

If they want the item back, they send the label.

And you want MONEY,not a replacement.

Then use the money to buy the correct item.

Be polite.

Be clear about what you want and understanding about what they want.

From your point of view shipping is part of the cost.

From the seller's point of view shipping is a cost not a profit.

But again, if they don't immediately send the label, open the Claim.

But for the moment, you have up to 180 days from payment to do a credit card chargeback.