2 ACCEPTED SOLUTIONS
Accepted Solutions
You can try the HELP&CONTACT link at the top or bottom of every ebay page - click on it - then click on buying then click after your purchase then click on anything highlighted in yellow until you get a little phone symbol so you can call ebay and perhaps find a helpful customer service rep. Try to have all of your facts, emails etc at hand when you call in ...
@sha3457 wrote:
@sha3457 wrote:I just went to check my message inbox, all proof of the original conversation is gone. Is a seller able to delete a conversation like that?
Never mind, I was able to find the email ebay sends out when a seller replies. They clearly stated the warranty is 1 year
All emails on eBay are deleted automatically after 6 months. It therefore sounds like your purchase is more than 6 months old.
I really don't think there will be anything you can do about this, other than report the seller for saying there is a warranty but providing no information about it. As you can see from the page posted and link provided by themodernowl,
sellers who offer either a written warranty or service contract with the items must in their item descriptions provide one of the following:
The full text of the written warranty
A statement explaining how a free copy of the written warranty can be obtained upon written request
A link within the listing that takes members to the warranty details
That means a seller has to actually provide it. Lying to buyers that an item has a warranty is not enough. Even without the email saying yours has a 1-year warranty, the listing itself obviously shows no "full text of the warranty", nor any link for a buyer to go and see it.
I don't want to be a downer but I don't think there is anything you can do except learn that buying cheap from China means you get broken items, items that don't work, that don't always show up, that are not what was pictured in the listing, that may not have wiring that would pass Canada's codes, that could even be hazardous, that are fakes and imitations, and most of all, you always get lied to.
The one thing you rarely get is a great item at a great deal where you can really save a lot of money.
I think the most you will be able to do with this one is report them by using the Help&Contact link at the top of the page and reporting the seller for lying about a non-existent warranty in the listings.
Even if you still had time to file a PayPal claim, PP makes you send defective items back at your own expense using a tracked service. That would likely cost more than you paid.
In future, buy your items from North America and get what you paid for, quickly, and from a reliable seller.
Hi,
How long ago was your purchase? Is the warranty written in the ebay listing? Did you print a copy for your records? If it has been less than 30 days from delivery of the item you can try to open a Not As Described claim through ebay. If it has been greater than 30 days but less than 180 days from the day you paid for the item you can try to file a Not As Described claim through PayPal if you paid that way. The only info I was able to find on ebay help pages was this:
You can try the HELP&CONTACT link at the top or bottom of every ebay page - click on it - then click on buying then click after your purchase then click on anything highlighted in yellow until you get a little phone symbol so you can call ebay and perhaps find a helpful customer service rep. Try to have all of your facts, emails etc at hand when you call in ...
@sha3457 wrote:
@sha3457 wrote:I just went to check my message inbox, all proof of the original conversation is gone. Is a seller able to delete a conversation like that?
Never mind, I was able to find the email ebay sends out when a seller replies. They clearly stated the warranty is 1 year
All emails on eBay are deleted automatically after 6 months. It therefore sounds like your purchase is more than 6 months old.
I really don't think there will be anything you can do about this, other than report the seller for saying there is a warranty but providing no information about it. As you can see from the page posted and link provided by themodernowl,
sellers who offer either a written warranty or service contract with the items must in their item descriptions provide one of the following:
The full text of the written warranty
A statement explaining how a free copy of the written warranty can be obtained upon written request
A link within the listing that takes members to the warranty details
That means a seller has to actually provide it. Lying to buyers that an item has a warranty is not enough. Even without the email saying yours has a 1-year warranty, the listing itself obviously shows no "full text of the warranty", nor any link for a buyer to go and see it.
I don't want to be a downer but I don't think there is anything you can do except learn that buying cheap from China means you get broken items, items that don't work, that don't always show up, that are not what was pictured in the listing, that may not have wiring that would pass Canada's codes, that could even be hazardous, that are fakes and imitations, and most of all, you always get lied to.
The one thing you rarely get is a great item at a great deal where you can really save a lot of money.
I think the most you will be able to do with this one is report them by using the Help&Contact link at the top of the page and reporting the seller for lying about a non-existent warranty in the listings.
Even if you still had time to file a PayPal claim, PP makes you send defective items back at your own expense using a tracked service. That would likely cost more than you paid.
In future, buy your items from North America and get what you paid for, quickly, and from a reliable seller.
