Buyer Central

Items not showing up!

I have ordered several different items over the past year, all coming from overseas (china or that area) and they take well over two months to arrive or they do not show up at all. I have ordered items from Russia that have shown up within a week. Wh...

I was charged with import fees that were not listed

Few days ago I bought 2 items from the United States to Canada shipped by the global shipping center. I had no import fee on one and the other had a 10USD (13.14CND) import fee which I paid and was in the invoice. I looked at my paypal account today ...

Resolved! Seller is not responding to warranty replacement request.

Contacted a seller about an item before purchasing, assured that it had a 1 year warranty, it has failed and now they claim it only has a 6 month warranty and will not respond to my messages. Ebay customer help is so hard to navigate through. Help!!

Whats up with China ?

why is it taking so long to get items from China or sometimes you don't get your item at all ?

About Fresh Cut Flowers

I've been trying to find a place so that I can order flowers for a friend in another Province. When I check for reviews they're all abysmal. It just occurred to me that it might be possible to do this via eBay (where I'm more comfortable). Does anyon...

Billing currency

hiive just bought an item from a seller, i'm in canada, the seller is in canada, the currency says canadian dollars yet my credit card is charged australian dollars? this has happened twice now.

Need some advice re purchase

I need to buy a USB 3 hub with on and off switches like this one. When I look on ebay most of the sellers are from China, Hong Kong or Malaysia, if I look at a large online retail seller (BB) they don't stock what I want but most of them are made in ...

Can't refund/file a dispute for an item that was never received?

I live in Canada and I decided to order a mousepad I found online. It looked to be a cheap knockoff or a really good quality mousepad. The shipper was from China and the seller positivity rating was above 99%. I didn't have an Ebay account at the tim...

Resolved! Bogus email?

Good Day All: I've waited to see if anyone else mentioned this but no one has. That in itself may be the answer. The Question is has anyone else received a notice supposedly from ebay asking us to sign a petition requesting fewer duties. I received t...

How can you contact ebay to resolve a problem other than by phone?

I want to contact ebay directly about a seller who cancelled an order after I paid without my permission. Seller did refund my money, but I want the item. I don't want to talk to anyone by telephone, I want to begin a resolution case in writing. The ...

US SELLERS SHOULD KNOW BETTER ABOUT EBAY'S GSP: TWICE THE COST AND TIME COMPARE TO DIRECT USPS!!!

Could you please tell me the advantage for US seller to send through ebay's Global Shipping Program, compare to send through directly with USPS international packet with tracking number? This seems a big scam from ebay: double shipping price and almo...

Resolved! When leaving feedback for a refund INR how many stars should i rate?

In general i always like to leave positive feedback for sellers when i get a refund when i haven't received an item. I have been giving 5 stars all time time when i have been refunded for the INR. But i feel like i'm not being honest in my feedback a...

buying as a guest then registering

Hey everybody. So I just bought something as a guest and now I registred with the same address I used but cannot find the item in my order history! Do you know how I can add it, so that I can have information about my order? I have the access code th...

Seller says item is in transit but tracking number says different

I bought an item last Wednesday (my first one) and things seem to be off to a bad start. The same day I purchased it it said my item has shipped and I got a tracking number. Even today when I checked it it just says shipping information sent to Fedex...

Is there a way to get all information about purchase in one location?

When i view orders I can see if feedback has been left but I can not see if I have made a note nor can I see if an item is coming due for eBay guarantee expiry or when I should be getting concerned about my items ordered and not received. For this I ...

Global Shipping

I am in Canada. I definitely will not use this Global Shipping again. It costs extra and yet the package seems to travel all over the place. I have one outstanding item that was ordered weeks ago. Tracking shows this item is still moving around the U...

Parcels from china arrive well outside the time allowed to claim under the guarantee

I have 6 outstanding parcels from China and Hong Kong that have not arrived within the guaranteed window. However this time is not realistic given the information I received from Canada Post and my previous experiences. How do we get Ebay to change t...

how do i get ahold of ebay to file a report

how do i contact ebay with a problem seller

SUGGESTION: Ability to Filter Seller Feedback by Specific Item / Product

Hello, Not sure if this has been suggested in the past but it would be very helpful if we could view feedback specifically received for a particular item / listing. This would help potential buyers to read feedback (e.g. regarding the quality / effic...

Guitar buying? or selling? what are the Rules now?

I think ebay should be helping here.. Reading on a forums .. Ive noticed fish and wildlife have taking the wood products on guitars to another level.. anything rosewood of any kind can not be shipped freely accross boders to other countries with out ...

I didnt get yet my order?

I didnt recieve the items i buy

PayPal and Ebay- Let us contact the legislator and ask for better consumer protection.

Dear People, Please be aware that PayPal frequently scams people out of their money. They say a refund has been made, although they actually didn't. See the screenshots below. They claim to have made the refund on the 27th, yet looking at my summary,...

Recent problems with items coming from China?

Hello, have any of you guys been having problems with items coming from China? About 90% of the products that I have order from China (Free Shipping) have never arrived. I've been waiting 2 or three + months and nothing. It's not just from Ebay but o...

It looks like the normal shipping time from China to Canada exceeds the eBay guarantee period.

It takes at least 30 days for regular parcel post from China to Canada. That's longer than the eBay guarantee period. Am I right?

Flash Sale Alert! Save $15 off purchases of $75 or more today only.

Just found this on the US boards today: http://community.ebay.com/t5/Announcements/Flash-Sale-Alert-Save-15-off-Purchases-of-75-or-More-Today-Only/ba-p/26427796.It says "Only eBay members paying with a PayPal account registered with an address locate...

Resolved! Item arrived to GSC, delays because of New Year??

Hello friends!Happy belated new year to everyone! Could you please help with such a problem? My purchase was shipped out and on Jan 02 arrived to the GSC in Erlanger. Today is the 5th no news at all. No mark, that the item is being processed, no emai...

Many packages missing from Kong Kong - I live in Canada - What gives??

Hi everyone! I regularly buy from hong kong, but this month, many packages aren't here beyond their latest delivery date. What gives?? Can a honk kong seller answer?

item not recieved, no response from buyer, sent a fake tracking number

I paid for an item that was never shipped, the seller gave me a fake tracking number so I can't make a claim to the shipping company, and it has been past 45 days so I cannot put in a resolution request with ebay or paypal. Also, I can't even leave f...

Exorbitant Sipping Costs

I purchased an item from a seller in Israel and she had originally stated that he would only sell to the US...... I asked him if he would send to Canada he said yes and would calculate the charges...... When the final invoice was sent to me it was ex...

Purchase Fulfillment After eBay's protection period

What do I do? I bought a: Sony DSR DSR-200A Camcorder - Dark gray and TRIPOD back on March 23rd, the seller said that he had to delay the shipment because he couldn't find a box big enough to fit it all in. Finally he chose to ship the tripod and cam...