did receive the item I ordered and the selling won't refund my money?

[bmac8237]

I ordered a item on 26 Nov and didn't receive it.  I have contacted the seller and asked for the item or refund my money and to date have not recieved either.  What do I do?

[marnotom!]

Where is the item being shipped from and what shipping method was being used?

What is the last estimated delivery date for the item?

[momcqueen]

Open and Item Not Received case with either ebay or paypal. 

[femmefan1946]

You have 30 days after that 'last estimated date for arrival' to open a Dispute with eBay's Resolution Centre, which is at the bottom of this page.

You have already attempted to Contact the Seller, so skip that step, ask eBay to step in and Escalate to a Claim.

If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.

If the 30 days have passed, go to your Paypal account.

You have 180 days from payment for this Dispute.

Find the transaction and copy the number.

The PP Resolution Centre is at the top of your PP account page under Tools

Same process basically, skip the Contact Seller and escalate to a Claim.

If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.

In future, read the feedback.

Don't buy from sellers with less than 98% positive (99% for Asian sellers)

Read the negative feedback , including seller responses, for patterns like slow or no delivery, poor communication, low quality, counterfeits.